Healthy Opportunities Pilot (HOP) Program

The opportunity for health begins where we live, learn, work and play.

North Carolina’s Healthy Opportunities Pilot program is an unprecedented opportunity to test the integration of evidence-based, non-medical interventions into the state’s Medicaid program. The Pilots will provide non-medical services to qualifying Medicaid members across four domains: housing, food, transportation and interpersonal violence/toxic stress. Critically, frontline care managers working in Pilot regions will play an essential role in identifying members that may benefit from Pilot services, recommending appropriate services and coordinating their care. Other staff working to support Pilot operations may find these trainings helpful to support their day-to-day work.

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Step 2: Register for Courses

· Select the registration link for the course listed in the table below.
· Enter MyAHEC username and password and follow the prompts to complete registration.
· Register for each course individually by selecting the corresponding link.

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Required and Recommended Trainings

Trainings will be continually added to this page as they are published.

TRAINING FOR CARE MANAGERS

Release Date/Last Updated	Title	Select the link to register for your course or to view slides & recordings.	Course is required for Care Mangers
May 9, 2024 12:00-1:00pm	Duplicative Medicaid and Healthy Opportunities Pilot Services – Live Webinar	Register

November 20, 2023	Healthy Opportunities Pilot Training for PIHPs and Tailored Care Managers Part 2	Register	Note: This course is intended for Care Managers who will provide Tailored Care Management to Healthy Opportunities Pilot members.

October 31, 2023	Intimate Partner Violence – Creating A Culture of Care for Survivors	Register	Note: HOP Care Managers can register for FREE, contact whitney.gordon@mahec.net for code.

October 31, 2023	Intimate Partner Violence – Best Practices in Intimate Partner Response	Register	Note: HOP Care Managers can register for FREE, contact whitney.gordon@mahec.net for code

October 20, 2023	Healthy Opportunities Pilot Training for PIHPs and Tailored Care Managers Part 1	Register	This course is intended for Care Managers who will provide Tailored Care Management to Healthy Opportunities Pilot members.

March 21, 2023	Healthy Opportunities Pilot: How Care Managers Can Choose Appropriate Interpersonal Violence Services Part 2	Register	YES

March 17, 2023	How Care Managers Can Obtain Pilot Consent	Register	As Care Managers transition to using the consent form released in Spring 2023, this course is required.

January 20, 2023	How Care Managers Can Choose Appropriate Health Related Legal Supports	Register

December 27, 2022	How Care Managers Can Choose Appropriate Toxic Stress Services	Register

December 8, 2022	Understanding the Medical Respite Cross Domain Service	Register

November 17, 2022 *UPDATED October 2023*	How Care Managers Can Choose Appropriate Interpersonal Violence Services	Register	YES

September 20, 2022	How Care Managers Can Choose Appropriate Housing Services	Register

September 2, 2022	How Care Managers Can Choose Appropriate Food Services within the Healthy Opportunities Pilot Programs	Register

September 2, 2022 UPDATED September 2023	How Care Managers Can Choose Appropriate Transportation Services, Version 2	Register

August 22, 2022 *UPDATED September 2023*	Tracking Enrollee Progress, Reviewing Service Mix, and Reassessing Pilot Eligibility	Register

March 9, 2022	Assessing Member Eligibility for Participation in the Healthy Opportunities Pilots	Recording and Slides

February 25, 2022	Deeper Dive on Pilot Responsibilities of Frontline Care Managers	Recording and Slides

February 11, 2022	The Role of CIN Care Management Teams in the Healthy Opportunities Pilots	Recording and Slides

N/A	NC AHEC Diversity, Equity, and Inclusion (DEI) for Primary Care Clinical Providers and Non-clinical Staff \| Module 2 – Cultural Humility	MAHEC	YES

N/A	Using Motivational Interviewing to Support the Healthy Opportunities Pilots	SEAHEC

Training for Human Service Organizations (HSOs)

Release Date/Last Updated	Title	Select the link to register for your course today	Required for HSOs
March 17, 2023	Sensitive Services for HSOs and Pilot Staff; Privacy & Confidentiality for Survivors	Register	YES

Other HOP-related Trainings

Release Date/Last Updated	Title	Course materials	Recommended For
May 3, 2023	CHW Specialty Training Program: Introduction to Healthy Opportunities Pilots for CHWs	Register	Community Health Workers

May 16, 2022	Evidence Base Roundtable Series #6, Intimate Partner Violence	Slides

May 12, 2022	Evidence Base Roundtable Series #5, Network Lead Pilot Region Overview	Slides

April 29, 2022	Evidence Base Roundtable Series #4 Housing, Transportation and Legal Support	Slides

April 21, 2022	Evidence Base Roundtable Series #3, Food and Pilots Evaluation	Slides

April 12, 2022	Evidence Base Roundtable Series #2, SIREN	Slides

April 6, 2022	Evidence Base Roundtable Series #1, Kickoff	Slides

February 15, 2023	Healthy Opportunities No Wrong Door Approach to Enrollment	Recording and Slides	Primary Care Providers and Advanced Medical Homes

December 16, 2022	Healthy Opportunities Pilots: Local Health Department Care Manager Pilot Engagement	Slides	Local Health Departments

Building the skills and capacity for diversity, equity and inclusion (DEI) takes time to learn and integrate into patient care. For this reason, it is recommended that Healthy Opportunities Pilot staff complete additional trainings, such as Implicit Bias, Structural Racism, Communication in Healthcare, and Microaggressions.

NC AHEC Intranet Repository

The content sections within this depository include:

System Resources
Internal Communications
Brand Assets
AHEC Learning Academy (ALA) and Staff Trainings
eLearning Resources
CPD Resources

Each section includes an introduction that provides context and guidance on how to engage with the content provided.

If you have questions or feedback on any area of this repository, please submit your comment or inquiry using this form. This survey is monitored on a weekly basis and responses will be routed to the appropriate Program Office personnel.

System Resources

These statewide NC AHEC System Resources can be accessed by NC AHEC staff for insight and clarity on certain system-wide processes, strategies, and resources. They may be especially useful to new employees.

If you have any questions about this area, please contact Lisi Martinez Lotz, Director of Planning and Innovation at lisi_lotz@ncahec.net

AHEC overview

Group Charters

The objective of these Group Charters is to share clear guidelines, outline roles, and have consistency across the groups led by the Program Office.

Internal Communications

Effective January 2024, NC AHEC staff must opt-in to receive internal communications from the Program Office. Please subscribe to our mailing list using this form.

If you already receive our AHEC Bulletin newsletter and AHEC Learning Academy announcements, you do not need to resubscribe. If you’re not sure, please attempt to subscribe to our mailing list, and your subscription will be confirmed.

Please ensure you receive our communications by whitelisting/adding ncahec@ncahec.net to your safe senders list in your email client settings: Apple, Gmail, Outlook

AHEC Bulletins

The AHEC Bulletin is a quarterly email digest delivered to NC AHEC staff members as part of an effort to improve communication surrounding statewide work across our system. This archive contains links to bulletins beginning in December 2020 to our most recent issue.

Please send a message to Caroline Orth at caroline_orth@ncahec.net with feedback, questions, or to request updates on a particular topic or project in our next bulletin.

State of AHEC recordings

Brand Assets

This growing section organizes statewide NC AHEC brand assets—including logos, PowerPoint presentation templates, AHEC maps, and more—into accessible download links for use when designing material collateral or preparing presentations on behalf of the NC AHEC Program.

If you have any questions about how to use an asset or need assistance, please contact Caroline Orth, Program Office Communications Manager, at caroline_orth@ncahec.net.

Logos and templates

Guide to Choosing Logo File Type

Statewide Logos

AHEC Map

About NC AHEC PowerPoint Template

AHEC Learning Academy (ALA) and Staff Trainings

This section features recordings and materials from past AHEC Learning Academy and staff training sessions created and delivered for NC AHEC staff.

For questions regarding our AHEC Learning Academy and staff training resources, please contact Nevin Fouts, Statewide eLearning Coordinator, at nevin_fouts@ncahec.net.

Other Staff Training Opportunities

CPD Resources

These Continuing Professional Development (CPD) resources house information that may be helpful for Regional CPD staff. The CPD Policy subsection contains resources related to the CPD policy workflow for reducing duplication of efforts among statewide programming. The CPD Office Hours subsection contains recordings of office hour sessions that were designed for any CPD staff across the Regional AHECs.

Please send a message to Caroline Collier at caroline_collier@ncahec.net with feedback, questions, or to request additional information.

CPD POLICY MATERIALS

CPD OFFICE HOUR RECORDINGS

Workforce Surge Planning Playbooks

Last updated September 20, 2022 at 12:40 p.m.

In March 2021, NC AHEC released the Pandemic Health Care Workforce Study at the direction of the North Carolina General Assembly. The study details the impact of the COVID-19 pandemic on the health care workforce and health care delivery across the state and recommends strategies for better addressing the current pandemic and to better prepare for future health crises. Click here to view the study.

Ensuring an adequate and appropriately trained workforce in hospitals, health systems, and practices is an essential component of preparation for and management of patients during the COVID-19 pandemic.

To support that work, the NC AHEC Program has prepared a new resource for COVID-19 Surge Planning. The COVID-19 Preparedness Checklists, Planning Considerations for Acute Care and Long-term Care Populations and Planning Considerations for Home-Based Care Populations, are high-level overviews of guidelines for organizations to consider as they prepare clinical spaces, workforce skills, and patient care supplies for an increase in patient volume in the wake of COVID-19. The CDC has released guidance on preparations for COVID-19 in outpatient and ambulatory care settings.

To specifically support workforce planning to meet the surge demands for distinct patient care populations, the overview is accompanied with a series of other guidelines, or playbooks, that match strategies for maximizing skill utilization with appropriate resources for training, cross-training, and retraining workers.

At each Basecamp link, there is a download button at the bottom of the page that converts the document to a PDF for viewing. These are living documents and will be updated as additional resources become available. Please send feedback and suggestions to NCAHECworkforcesurge@gmail.com.