Healthy Opportunities Pilot (HOP) Program

The opportunity for health begins where we live, learn, work and play.

North Carolina’s Healthy Opportunities Pilot program is an unprecedented opportunity to test the integration of evidence-based, non-medical interventions into the state’s Medicaid program. The Pilots will provide non-medical services to qualifying Medicaid members across four domains: housing, food, transportation and interpersonal violence/toxic stress. Critically, frontline care managers working in Pilot regions will play an essential role in identifying members that may benefit from Pilot services, recommending appropriate services and coordinating their care. Other staff working to support Pilot operations may find these trainings helpful to support their day-to-day work.

Keep this page open while you complete the steps below.

Step 1: Create an Account

· Create a MyAHEC account.
· Already have an account? Continue to Step 2.

Step 2: Register for Courses

· Select the registration link for the course listed in the table below. 
· Enter MyAHEC username and password and follow the prompts to complete registration.
· Register for each course individually by selecting the corresponding link.

Step 3: Access Course Materials

· Sign into MyAHEC.
· Select My Courses and Events.

· Select Access Course and Materials. 
· Select Open to launch a course.

Required and Recommended Trainings

Trainings will be continually added to this page as they are published.


Release Date/Last UpdatedTitleSelect the link to register
for your course or to view
slides & recordings.
Course is required for Care Mangers
March 21, 2023Healthy Opportunities Pilot: How Care Managers Can Choose Appropriate Interpersonal Violence Services Part 2 RegisterYES

March 17, 2023How Care Managers
Can Obtain Pilot

January 20, 2023
How Care Managers Can Choose Appropriate Health Related Legal SupportsRegisterYES

December 27, 2022
How Care Managers Can Choose Appropriate Toxic Stress ServicesRegisterYES

December 8, 2022
Understanding the Medical Respite Cross Domain ServiceRegister

November 17, 2022

How Care Managers Can Choose Appropriate Interpersonal Violence ServicesRegisterYES

September 20, 2022

How Care Managers Can Choose Appropriate Housing ServicesRegister

September 2, 2022

How Care Managers Can Choose Appropriate Food Services within the Healthy Opportunities Pilot ProgramsRegister

September 2, 2022

How Care Managers Can Choose Appropriate Transportation ServicesRegister

August 22, 2022

Tracking Enrollee Progress, Reviewing Service Mix, and Reassessing Pilot EligibilityRegister

March 9, 2022

Assessing Member Eligibility for Participation in the Healthy Opportunities Pilots Recording and Slides

February 25, 2022

Deeper Dive on Pilot Responsibilities of Frontline Care Managers Recording and Slides

February 11, 2022

The Role of CIN Care Management Teams in the Healthy Opportunities PilotsRecording and Slides


NC AHEC Diversity, Equity, and Inclusion (DEI) for Primary Care Clinical Providers and Non-clinical Staff | Module 2 – Cultural HumilityMAHECYES

Using Motivational Interviewing to Support the Healthy Opportunities PilotsSEAHEC

Training for Human Service Organizations (HSOs)

Release Date/Last UpdatedTitleSelect the link to register
for your course today
Required for HSOs
March 17, 2023
Sensitive Services for
HSOs and Pilot Staff;
Privacy & Confidentiality
for Survivors

Other HOP-related Trainings

Release Date/Last UpdatedTitleCourse materialsRecommended For
February 15, 2023

Healthy Opportunities No Wrong Door Approach to EnrollmentRecording and SlidesPrimary Care Providers and Advanced Medical Homes

December 16, 2022

Healthy Opportunities Pilots:
Local Health Department Care Manager Pilot Engagement
SlidesLocal Health Departments

Building the skills and capacity for diversity, equity and inclusion (DEI) takes time to learn and integrate into patient care.  For this reason, it is recommended that Healthy Opportunities Pilot staff complete additional trainings, such as Implicit BiasStructural RacismCommunication in Healthcareand Microaggressions


Updated February 3, 2023 at 3:19 p.m.

Reoccurring Webinar Series

Case Investigation and Contact Tracing Training

Live CI/CT trainings are offered on topics including but not limited to updated COVID-19 guidance, CCTO tool updates and enhancements, common HelpDesk issues, as well as special topics such as vaccines, equity, and resource referrals. These trainings are always recorded and a live Q&A is held at the end of the session. Below you will find the most recent training, as well as a link to access an archive of all the CI/CT training materials.

January 31, 2023 | Communication Equity: Recording and Slides

Click here to access a full archive of all CI/CT training material.

CCTO Views Training

Reporting Training for CCTO Administrators: Recording and Slides

NC DHHS COVID-19 Vaccine Webinars

Join the Zoom meeting room on your computer, or dial-in at (646) 558-8656 using webinar ID 131 899 801.

Join State Health Director Dr. Elizabeth Tilson and other leadership from the North Carolina Department of Health and Human Services (NC DHHS) for an update on new vaccines, status of distribution (including allocation, provider enrollment, and prioritization), communications resources, and the COVID-19 Vaccine Management System (CVMS). Speakers will respond to questions during a Q&A session.

January 18, 2022 | NC DHHS COVID-19 Response Updates: Recording, Slides and Transcript

Access an archive of materials for this webinar series here.

How to Approach Isolation and Quarantine Challenges within Confinement Facilities

Along with providing a review of CDC Guidelines on Isolation and Quarantine, local correctional professionals will provide real world approaches to daily challenges faced within detention centers in a question-and-answer format. We want to highlight creative solutions that have been implemented despite uncontrollable factors such as limited space and staff.

April 19, 2022: Slides

Becoming a COVID-19 Vaccine Provider: We Need YOU!      

The goal of this training is to inform primary care practices about the CDC COVID-19 Vaccination Program and show how to enroll in North Carolina’s COVID-19 Vaccine Management System (CVMS). CVMS is a secure, cloud-based vaccine management solution for COVID-19 that enables vaccine management and data sharing across providers, hospitals, agencies, and local, state, and federal governments on one common platform.      


  • Welcome and What to Expect Today
  • Current Status of Vaccinations in NC
  • CVMS Overview 
  • Provider Enrollment and Onboarding Overview
  • What to Expect Next

May 18th, 2021: Recording and Slides

Archived Webinars

COVID-19 Update for Long Term Care Settings

NC DHHS brought back this webinar for a few sessions in December and January in order to discuss LTC Vaccination and Infection Prevention Best Practices.  NC DHHS has a weekly written briefing on COVID-19 activity related to long-term care settings. 

September 2, 2021: Recording and Slide Deck

Access a full archive of materials for this webinar series here.

NC DHHS and NC AHEC Guidance for Dental Professionals

The North Carolina Department of Health and Human Services (NC DHHS) and NC AHEC hosted webinars offering guidance to dental professionals.

January 6, 2020 | Webinar on COVID-19 Vaccine and Distribution Plan: Recording, Slide Deck and Transcript

Access a full archive of materials for this webinar series here.

NC Medicaid, CCNC, and NC AHEC Health Care Professionals Webinar Series

August 13, 2020: Recording, Slide Deck and Transcript

Featuring subject-matter experts from NC Medicaid, CCNC, and NC AHEC, this webinar series addressed Medicaid policies including new options for telephonic and telehealth delivery of care for Medicaid beneficiaries, provided a one-stop location gathering the latest information from NC DHHS, and delivered practice support coaching to help practices implement new clinical workflows in response to the changing demands of COVID-19.

CCNC and NC AHEC Resources

Community Care of North Carolina (CCNC) and NC AHEC are working together to support providers by providing general information on COVID-19 and specific guidelines including coding suggestions for healthcare providers serving Medicaid beneficiaries. Visit our partnership webpage for additional resources.

Friday Office Hours for Providers

December 18, 2020: Recording, Slides and Transcript

Access a full archive of materials for this webinar series here.

Add the series to your Microsoft Outlook calendar.

As part of the State’s continuing efforts to ensure providers have the information they need, Dr. Betsey Tilson, State Health Director and Chief Medical Officer, and Dr. Zack Moore, State Epidemiologist, provided brief updates on the State’s COVID-19 response and responded to questions.

AHEC Webinar Series for North Carolina’s Oral Health Workforce

To support oral health professionals in North Carolina as they return to work, these six webinars will provide information on re-opening and operating in the midst of COVID-19. The series is designed to allow just-in-time input from participants and oral health leaders from across the state. Participants may pick and choose any combination of events.

View all previously recorded webinars in the series.

NC DHHS and NC AHEC COVID-19 Testing Overview: Updates on Testing Modalities, Guidance and Resources

Access the recording, slide deck and transcript from June 15, 2020.

NC DHHS and NC AHEC hosted a one-time webinar to lend an overview of COVID-19 testing. Speakers included Sec. Mandy Cohen, Dr. Betsey Tilson, Dr. Shannon Dowler, Dr. Cardra Burns, Scott Shone and Jay Ludlam.

NC DHHS and NC AHEC Weekly Business Forum

Access the recording, slide deck, and transcript from May 20, 2020.

The NC Department of Health and Human Services’ Division of Public Health (DPH) and NC AHEC held weekly forums for the NC business community. The forums enabled members of the business community to obtain timely information on COVID-19 and to pose questions directly to public health subject matter experts.

NC AHEC and the Office of Rural Health (ORH) Telehealth Webinar Series

View a flyer for the April 20, 2020 webinar.

The Office of Rural Health (ORH) and NC AHEC co-sponsored a weekly webinar series to address the role of virtual visits in responding to COVID-19. The webinars enabled providers to pose questions directly to telehealth subject matter experts.

Access a full archive of materials for this webinar series here.

Mountain AHEC

MOUNTAIN AHEC at a glance

Located in the mountains of Western North Carolina, MAHEC is a national leader in innovative team-based primary care, medical education, and rural health workforce development. MAHEC’s main campus in Asheville, NC is home to primary care practices, graduate medical education programs, continuing professional development programs, a state-of-the-art medical simulation center, and UNC Health Sciences at MAHEC, an academic health center that promotes interprofessional education and practice through programs affiliated with the University of North Carolina’s top-ranked schools of medicine, public health, pharmacy, and dentistry.


MAHEC provides and supports educational activities and services in the western part of the state with a focus on primary care in rural communities and those with less access to resources to recruit, train, and retain the workforce needed to create a healthy North Carolina.

MAHEC county map


MAHEC serves patients, healthcare professionals, learners, and community partners throughout a 16-county region in Western North Carolina. Counties served are Buncombe, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, and Yancey.


MAHEC employs more than 950 faculty and staff members at its patient care practices, academic health center, and rural and hospital-based residency and fellowship programs. View MAHEC locations.


MAHEC operates patient care offices and residency programs in dentistry, family medicine, general surgery, internal medicine, obstetrics and gynecology, pharmacy, psychiatry, and transitional year. MAHEC’s fellowship programs include addiction medicine, maternal fetal medicine, psychiatry, rural medicine, sports medicine, and surgical critical care.

Other core services include:
Continuing Professional Development,
Health Careers Pipeline Programs,
AHEC Scholars,
Student Services,
Practice Consulting,
Library Services, and

UNC Health Sciences at MAHEC programs:

School of Medicine Asheville Campus
Master of Public Health Program (UNC Gillings School – UNC Asheville)
Adams Rural Oral Health and Wellness Scholars (School of Dentistry)

Distinctive MAHEC programs include the Center for Health Aging, Centering Pregnancy, Certified Community Behavioral Health Center, Project CARA, Minority Medical Mentoring Program, Post-Acute COVID-19 Care Clinic, Project ECHO virtual case-based learning, Project PROMISE (rural health careers programming), rural health workforce initiatives, a state-of-the-art medical simulation center, and statewide initiatives to expand access to substance use disorder treatment.


Mountain Area Health Education Center, Inc. (MAHEC) is a 501(c)(3) not-for-profit organization. MAHEC’s board of directors, comprised of community leaders and representatives from across Western North Carolina, guides the strategic growth and direction of the organization.

William Hathaway, MD, MAHEC CEO
Dan Frayne, MD, MAHEC President
Francisco Castelblanco, RN, DNP, AHEC Director; Chair, Department of Continuing Professional Development at UNC Health Sciences at MAHEC
Zach Levin, CPA, MAHEC Chief Financial Officer
Felicia Hipp, RN, MSN, MAHEC Chief of Clinical Operations

Steve Buie, MD, Chair, MAHEC Department of Psychiatry
Beth Buys, MD, Chair, MAHEC Department of Obstetrics and Gynecology
Stephanie Call, MD, Chair, MAHEC Department of Internal Medicine
Blake Fagan, MD, Chair, MAHEC Department of Family Medicine
Bryan Hodge, DO, Chair, Department of Community and Population Public Health at UNC Health Sciences at MAHEC
Katherine Jowers, DDS, Chair, MAHEC Department of Oral Health and Dentistry
Amy Joy Lanou, PhD, Director, Public Health Program at UNC Health Sciences at MAHEC; Executive Director, North Carolina Center for Health and Wellness at UNC Asheville
Robyn Latessa, MD, Director and Assistant Dean, UNC School of Medicine, Asheville Campus; Interim Chair, Department of Research at UNC Health Sciences at MAHEC
Mollie Scott, PharmD, Regional Associate Dean, UNC Eshelman School of Pharmacy; Chair, Department of Pharmacotherapy at UNC Health Sciences at MAHEC


Address: 121 Hendersonville Road, Asheville, NC 28803
Phone: 828-257-4400



Continuing Professional Development @MAHECEd
Graduate Medical Education @MAHECGME
Health Careers @mahechealthcareers
Family Health Centers @MAHECFamilyHealthCenters
Dental Health Centers @MAHECDental
Ob/Gyn Specialists @MAHECObGyn

Instagram @mahecwnc and @wncpromise

Twitter @MAHECwnc and @MahecResearch



mahec logo

Health Careers @

Health care is the largest and fastest-growing industry in the United States. The health care industry employs over 10 million workers in more than 200 careers. The current and projected health care workforce shortage is creating a health care crisis across the nation. Health care employment growth between 2000-2010 is projected to be 25.5 percent. A recent study commissioned by the American Hospital Association pointed our current vacancy rates that include 15.3 percent for imaging technicians, 13 percent for registered nurses, and 12.7 percent for pharmacists. The explosion of technology in health care and an unprecedented aging population contribute to the national health care workforce shortage. provides:

135 health science careers with detailed and up-to-date information including:

  • What They Do
  • What To Learn
  • Money And Outlook
  • Connections (links to more info)
  • Interviews (advice from real health professionals)
  • Real Life Activities (what skills are used in each profession)

131 Programs in Health Sciences
Volunteering and Recreation
Planning tools, online application, financial resources, and more

To get full use of all the tools available at, create a free account to help you plan, apply, and pay for your health career.

What We Do

Medical Training Starts Early with NC AHEC.

As part of our mission to improve the geographic distribution, retention, and quality of health care providers throughout the state, NC AHEC develops initiatives that introduce pre-college youth to the vast array of health care professions.

We educate, explore, engage.

We are navigators who engage, educate, and provide exploration opportunities so pre-college students, parents, educators, and community members can learn more about the many careers in the health care workforce.

Pursue a career in health care.

Working with colleges and universities, county school systems, regional health care agencies, and community organizations, we support pre-college students as they develop the skills they need to pursue careers in health care.


NC AHEC is vitally important in the education and careers of health care workers.

Emphasizing underrepresented minorities, rural communities, and economically/educationally disadvantaged populations, we identify gaps in the educational pipeline and work to foster interest in health care careers.

We help students interested in health occupations find enrichment activities and education programs before high school graduation. K-12 programs may include puppet shows, after-school clubs, workshops, summer programs, and special events in which participants visit health care facilities, college campuses, and health science programs; gain volunteer experience; shadow health care professionals; and learn about health careers professions and job requirements. Through NC AHEC’s Passport Program, students can begin documenting and reporting service and educational activities as early as the eighth grade.

Once a student enters a college or university, NC AHEC student services continue through community-based student training; facilitating short-term lodging for health science students completing in-state, community-based rotations; locating preceptors; and more. To address the need for a more diverse cadre of health care professionals, in 2018, NC AHEC launched the NC AHEC Scholars Program. With an emphasis on underrepresented minorities, rural, and first-generation college students, the NC AHEC Scholars Program aims to improve the diversity and distribution of health professions and support health systems transformation across the state.

Health Careers and Workforce Diversity

Each of the nine AHECs, the Duke AHEC Program, and the NC AHEC Program Office at UNC Chapel Hill has a health careers and workforce diversity liaison who initiates the development of programs and activities that meet the needs of their region. To learn more about the resources in your region or to bring a program to your school or community, click on the NC AHEC location in the list below the map that serves your county.

Area L AHEC – George Venturella, Director, Health Careers & Workforce Diversity, 919-909-4659,
Charlotte AHEC – Michelle Boyd, MS, CSSGB, Director of Health Careers, 704-512-6530,
Eastern AHEC – Blair Savoca, MPH, CHES, Director of Student Services, 252-744-5214,
Piedmont AHEC (formerly Greensboro AHEC) – Patricia Parrish, Coordinator, Health Careers & Workforce Diversity, Allied & Public Health, 336-832-8266,
Mountain AHEC (MAHEC) – Leslie Council, Director, Health Careers,
Northwest AHEC – Melanee Mills, MSEd, Health Careers and Workforce Diversity Coordinator, 336-713-7714,
South East AHEC (SEAHEC) – Cyndi Meredith,
Southern Regional AHEC – Tonya Burney, MS, Director, Health Careers & Workforce Diversity, Assistant Director, ORPCE, 910-678-7201,
Wake AHEC – Heather Schafer,
Duke AHEC – Monica Taylor,


To learn more about the hundreds of potential health science careers, visit the College Foundation of North Carolina at