Last updated October 2, 2020 at 10:15 a.m.

In collaboration with Community Care of North Carolina (CCNC), the North Carolina Area Health Education Centers (NC AHEC) Program has prepared an onboarding training curriculum that Local Health Departments (LHD) can utilize to onboard volunteers and other staff who will assume the role of contact tracer or case investigator during the COVID-19 pandemic.

Orientation to Public Health in North Carolina

Time Commitment: 2.5 hours

This course utilizes existing resources developed by the North Carolina Institute for Public Health at The University of North Carolina at Chapel Hill Gillings School of Global Public Health, the Local Public Health Institute of Massachusetts, and the North Carolina Department of Health and Human Services (NC DHHS) website to provide trainees with an understanding of the structure of the public health system in North Carolina as well as relevant laws, regulations, and responsibilities. Trainees will complete the required online modules in Lesson 1, walk through the content of Lesson 2, and complete the reading in Lesson 3 before completing an evaluation. This course is a recommended prerequisite for COVID-19 Contact Tracing Onboarding Training Curriculum for NC Local Health Departments for beginners in public health.

Learning Objectives. At the end of the course, trainees will be able to:

  • Identify the public health core function and essential services.
  • Discuss the North Carolina public health infrastructure.
  • Identify the types of compassion fatigue, risk factors, and coping strategies.
  • Describe the function of the Communicable Disease Surveillance Branch.
  • Recognize the role of case investigators and contact tracers as partners with local health departments.

To register, go to You will be asked to create a MyAHEC account if you do not have one already.

COVID-19 Contact Tracing Onboarding Training Curriculum for NC Local Health Departments

Time Commitment: 3.5 hours

While each contact tracer or case investigator will need supplemental training specific to their role at the LHD, all trainees must complete this course to understand the role of the Carolina Community Training Collaborative (CCTC), key processes in case interviewing and contact tracing in North Carolina, and implicit bias and cultural humility.

In this course, trainees will have the opportunity to participate in an additional 3-hour training, the Making Contact: A Training for COVID-19 Contact Tracers course offered jointly by the Association of State and Territorial Health Officials (ASTHO) and National Coalition of Sexually Transmitted Disease Directors (NCSD). The ASTHO/NCSD training is strongly recommended to ensure that CCTC trainees understand the background of the COVID-19 pandemic, including COVID-19 symptoms, transmission, and control measures; components of effective interviewing; and confidentiality in communicable disease.

Learning Objectives. The overarching objectives of this training are to:

  • Define the roles and responsibilities of the CCTC.
  • Discuss the general processes that the NC contact tracing workforce will use to investigate cases and trace contacts.
  • Equip the contact tracing workforce with cultural awareness and humility.
  • Ensure effective basic awareness for field work.

To register, go to You will be asked to create a MyAHEC account if you do not have one already.

COVID-19 Workforce Training Part 2

Time Commitment: 4 hours

This course builds upon previous training for CCTC and is intended to be taken following the initial foundation. These courses can be accessed from the other sections on this page.

Learning Objectives. The overarching objective of this training is to equip the Carolina Community Tracing Collaborative (CCTC) workforce with:

  • Resources related to public health law relevant to contact tracing.
  • Best practice techniques for identifying and engaging specific subsets of the general population.
  • Knowledge related to the balance between autonomy, privacy and public health priorities.
  • Advanced skills for effective communication.


  • Public Health Law
  • Ethics of Contact Tracing and Technological Tools
  • Skills for Effective Communication
  • Subsets of the General Population

To register, go to
You will be asked to create a MyAHEC account if you do not have one already.

COVID-19 Community Team Outreach (CCTO) Tool

Time Commitment: 1.25 hours

This video is a mini-demonstration of the COVID-19 Community Team Outreach (CCTO) Software for Contact Tracing, known as the COVID-19 Community Team Outreach Tool. This video provides an overview to showcase software capabilities at a high level.

Learning Objectives. After watching this video, trainees should be able to:

  • Access the system and log-in
  • Enter a contact into the system manually
  • Enter contacts in the system through a file upload
  • Assign contacts to contact tracers from a case investigator’s point-of-view
  • Find a list of contacts using Views and how to view status
  • See tasks and assigned contacts
  • Monitor list of assigned contacts
  • Identify a contact’s status

To register, go to You will be asked to create a MyAHEC account if you do not have one already.

To help contact tracers communicate effectively with case patients and contacts, the NC AHEC program has reviewed and compiled resource list of patient education tools here.

Your Local Health Department may have additional or preferred resources for patient education.

CCTO User Micro-trainings

To support further CCTO user education, short videos and reference materials have been developed to cover specific topics and “How Tos” regarding the CCTO tool. These CCTO Micro-trainings are under 10 minutes each, and cover best practices to complete common tasks in the CCTO tool and address frequently asked questions. If there are any specific topics you would like covered in future CCTO Micro-trainings, please email

View and Downloading Training for CCTO Administrators

Participants should use this link to register for the “CCTO View and Downloading Training”. Registration is required in order to receive the link to the video presentation.  This training will last approximately 29 minutes.

If you would prefer to just view the slides you can access them here.

Adobe Flash is required by the software being used to process your registration for the training courses.  Please click the following URL to test the Flash Plug-in software on your computer or laptop:  Please also follow the instructions below to ensure that you have Flash access enabled for your browser.  

Google Chrome 
To enable Adobe Flash Player in Google Chrome, simply type “chrome://settings/content” into the address bar and press Enter. You will see a list of content settings – find “Flash” and click it. If you want Flash to be enabled, ensure that the toggle is switched to the “On” position and it displays “Ask first (recommended)” and not “Block sites from running Flash”. 

Microsoft Edge 
To enable Adobe Flash Player in Microsoft Edge, open it and click the three dots in the top-right corner and select “Settings”. Click “Advanced” from the list of the left and then under “Site settings” ensure that the Use Adobe Flash Player is switched to the “On” position. 

Mozilla Firefox 
To enable Adobe Flash Player in Mozilla Firefox, click the three stripes in the top-right corner and select the “Add-ons” option from the contextual menu. Now select the “Plugins” section on the left pane and then select the “Ask to Activate” or “Always Activate” option. 

Open Safari, and choose Safari > Preferences. Click the Websites tab and scroll down to the Plug-ins section. Locate the Adobe Flash Player entry and then click the check box to enable Flash Player.