Medicaid Managed Care Hot Topics Webinar Series

The North Carolina Department of Health and Human Services Division of Health Benefits and North Carolina AHEC are offering a bimonthly evening webinar series to help prepare providers, practice managers, and quality managers for Medicaid Managed Care going live on July 1, 2021.

Hosted by Shannon Dowler, MD, Chief Medical Officer of the NC Division of Health Benefits, the Medicaid Managed Care webinars on the 1st and 3rd Thursday of the month are dedicated to bringing you late breaking information and guidance on NC Medicaid’s transition to Managed Care.

Topics will vary, but each session will include an open question and answer period. Upcoming topics will include: pharmacy and durable medical equipment, behavioral health, transitions of care, specialized therapies, quality measures, network adequacy, provider directory, billing, incentive payments, clinical coverage policy updates, and more. 

North Carolina AHEC and NC DHHS are also partnering to offer a webinar series on the Advanced Medical Home program on the second Thursday of each month. Learn more.


NC Medicaid Managed Care Hot Topics Webinar Series – 1st Thursday

Every first Thursday of the month from 5:30 to 6:30 p.m.

Hosted by Shannon Dowler, MD, Chief Medical Officer, NC Division of Health Benefits.

Moderated by Hugh Tilson, Director, NC AHEC Program.


Thursday, June 3, 2021 | Transitions of Care

Webinar Recordings, Slides and Transcripts:

October 1, 2020 | Better with Time: Recording, Slides, Transcript and Q&A
November 5, 2020 | Advanced Medical Home: Recording, Slides and Transcript
December 3, 2020 | Beneficiary Attribution: Recording, Slides, Transcript and Q&A
January 7, 2021 | Behavioral Health (standard plans): Recording, Slides, Transcript and Q&A
February 4, 2021 | Quality, Tracking quality performance, outcomes and expectations: Recording, Slides, Transcript and Q&A
March, 4, 2021 | Medicaid Hot Topics: Recording, Slides, Transcript and Q&A
April 1, 2021 | Hot Topics in Medicaid Transformation: Recording, Slides, Transcript and Q&A
May 6, 2021 | Behavioral Health: Recording, Slides, Transcript and Q&A
June 3, 2021 | Transitions of Care: Slides

 


NC Medicaid Managed Care Hot Topics Webinar Series – 3rd Thursday

Every third Thursday of the month from 5:30 to 6:30 p.m.

Hosted by Shannon Dowler, MD, Chief Medical Officer, NC Division of Health Benefits.

Moderated by Hugh Tilson, Director of the NC AHEC Program.

Thursday, June 17, 2021 | Hot Topics with Health Plan Chief Medical Officers
Thursday, July 15, 2021 | Managed Care Transition Highs and Lows

Webinar Recordings, Slides and Transcripts:

October 15, 2020 | Immunizations and Keeping Kids Well, Trends and COVID-19: Recording, Slides, Transcript and Q&A
November 19, 2020 | Women’s Health: Recording, Slides and Transcript
December 17, 2020 | Behavioral Health: Recording, Slides and Transcript
January 21, 2021 | COVID 19 Vaccine Administration: Recording, Slides, Transcript and Q&A
February 18, 2021 | Provider Directories & Panel Management: Recording, Slides, Transcript and Q&A
March 18, 2021 | Hot Topics in Medicaid Transformation: Recording, Slides, Transcript and Q&A
April 15, 2021 | Pharmacy & Durable Medical Equipment: Recording, Slides, Transcript and Q&A
May 20, 2021 | Hot Topics in Medicaid Transformation: Recording, Slides and Q&A


Virtual Office Hours for Providers

Medicaid Transformation Provider Services and North Carolina AHEC are conducting a series of Virtual Office Hours for providers beginning in March 2021. These sessions offer an interactive format for providers to have their questions answered. 

Providers are encouraged to submit questions in advance to Medicaid.virtualofficehours@dhhs.nc.gov for discussion. Virtual Office Hours will cover a range of Medicaid Managed Care topics.

Presentations led by NC Medicaid and moderated by Chris Weathington, Director of NC AHEC Practice Support.

June 24, 2021 from 4:00 to 5:00 p.m. | Medicaid Managed Care for Hearing Services

Virtual Office Hour Recordings, Slides, and Transcripts:

March 2, 2021 | Provider Directory: Recording and Slides
March 25, 2021 | Carolina Access Health Equity Payments: Recording, Slides, Transcript and Q&A
April 22, 2021 | Provider Directory, Enrollment News, and Hot Topics: Recording, Slides, Transcript and Q&A
May 27, 2021 | Medicaid Managed Care for Vision Services : Recording and Slides


Health Plan Virtual Meet & Greets

Health Plan Meet & Greet live sessions concluded on April 8. View our recording archive below.

The NC Medicaid Provider Services team is partnering with NC AHEC to host virtual Health Plan Meet and Greet sessions. NC Medicaid consultants and health plan representatives will be available to address your concerns and questions about the transition from Medicaid fee-for-service to Medicaid Managed Care.  

Virtual Meet and Greet sessions are structured as conversations between providers and Managed Care Health Plan staff with a Q&A for participants. Sessions will be delivered live with a recording made available on this page after each event. Session types include Primary Care & Specialty Providers, Long Term Services & Supports, and Behavioral Health Providers.

Health Plan Q&A Transcripts

Carolina Complete
Healthy Blue

Primary Care & Specialty Providers #1:  Tuesday, March 23rd  

Amerihealth Caritas: 7:45-8:45 a.m.
Recording

Carolina Complete: 9:30-10:30 a.m.
Recording

Healthy Blue: 11:15 a.m.-12:15 p.m.
Recording

United Healthcare: 1:15-2:15 p.m.
Recording

Wellcare:  2:45-3:45 p.m.
Recording

Long-Term Services & Supports #1:  Wednesday, March 24th  

Carolina Complete:  7:45-8:45 a.m.
Recording

Healthy Blue: 9:30-10:30 a.m.
Recording

United Healthcare:  11:15 am.-12:15 p.m.
Recording

Wellcare: 1:15-2:15 p.m.
Recording

Amerihealth Caritas: 2:45-3:45 p.m.
Recording

Behavioral Health Providers #1:  Thursday, March 25th  

Healthy Blue: 7:45-8:45 a.m.
Recording

United Healthcare:  9:30-10:30 a.m.
Recording

Wellcare: 11:15-12:15 p.m.
Recording

Amerihealth Caritas: 1:15-2:15 p.m.
Recording

Carolina Complete: 2:45-3:45 p.m.
Recording

Primary Care & Specialty Providers #2:  Tuesday, April 6th  

United Healthcare: 7:45-8:45 a.m
Recording

Wellcare: 9:30-10:30 a.m.
Recording

Amerihealth Caritas: 11:15 a.m.-12:15 p.m.
Recording

Carolina Complete: 1:15-2:15 p.m.
Recording

Healthy Blue: 2:45-3:45 p.m.
Recording

Long-Term Services & Supports #2:  Wednesday, April 7th  

Wellcare: 7:45-8:45 a.m.
Recording

Amerihealth Caritas:  9:30-10:30 a.m.
Recording

Carolina Complete: 11:15-12:15 p.m.
Recording

Healthy Blue: 1:15-2:15 p.m.
Recording

United Healthcare: 2:45-3:45 p.m.
Recording

Behavioral Health Providers #2:  Thursday, April 8th  

Amerihealth Caritas:  7:45-8:45 a.m.
Recording

Carolina Complete:  9:30-10:30 a.m.
Recording

Healthy Blue:  11:15 a.m.-12:15 p.m.
Recording

United Healthcare:  1:15-2:15 p.m.
Recording

Wellcare:  2:45-3:45 p.m.
Recording

Our Partners

We all share the responsibility of ensuring quality health care is delivered to the citizens of North Carolina. Collaboration is key to achieving this goal. We appreciate our partners for their support of NC AHEC Practice Support.