Bridging Community and Systems for Better Health and Well-Being

Community Health Worker Integration into Primary Care Advanced Medical Homes

Community Health Worker (CHW) services and programs are crucial in helping Advanced Medical Homes improve chronic disease self-management and health outcomes, enhance the patient experience, reduce emergency room utilization and hospital readmissions, as well as impact health equity and overall healthcare costs.

The NC AHEC Community Health Worker (CHW) Program supports the development of a qualified and sustainable CHW workforce well equipped to advance health equity. While NC AHEC serves as an anchor partner in the NC CHW Initiative, the NC DHHS Office of Rural Health serves as the lead agency. For more information about our work, contact Gwen Arnold at gwen.arnold@ncahec.net.

NC AHEC Practice Support is available in partnership with NC DHHS Division of Health Benefits. Practice Support coaches are able to support primary care practices interested in adding CHWs to their teams or optimizing existing CHW programs. This service is available at no charge to your practice. Visit the NC AHEC’s Practice Support webpage for more information, or contact us via email at practicesupport@ncahec.net to seek assistance.


CHW Workforce Training & Support

NC CORE COMPETENCY TRAINING

This training is offered through the NC Community College System and is required for CHW Certification in North Carolina. Learn more by visiting www.ncdhhs.gov/divisions/office-rural-health/community-health-workers/community-health-worker-training.

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CHW SPECIALTY TRAINING

These online modules focus on the professional development and training of CHWs:
COVID-19 CHW Training for NC AHEC CHW Initiative:
This self-paced online course helps connect the health workforce to COVID-19 related community-based resources for patients and their families. Available in English and Spanish.
English: www.ncahec.net/courses-and-events/64098/training-for-the-community-health-work-initiative
Spanish: www.seahec.net/courses-and-events/67188/training-for-the-community-health-worker-initiative-spanish-version–formacin-para-la-iniciativa-del-promotores-de-salud-versin-en-espaol/6

CHW Integration into Advanced Medical Homes:
These self-paced online modules will prepare CHWs and practices for integration into primary care as part of Medicaid Managed Care. Modules will be released in English and Spanish on a rolling basis beginning December 2021. This service is also supplemented with Practice Support coaches with expertise in CHW optimization within your practice or Advanced Medical Home.

These modules are being developed with support from the NC DHHS Division of Health Benefits and will be made available free of charge.

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MONTHLY CHW PEER LEARNING COLLABORATIVES

This ECHO-based series brings CHWs from across the state together to support shared learning. The series is co-hosted by CHWs with topics selected through input from participants. Sessions are held monthly every third Thursday at noon. Live English-Spanish interpretation is provided.


Resources for Effective CHW Integration

CHW INTEGRATION AND OPTIMIZATION TOOL – COMING SOON!
This tool is an evidence-informed comprehensive resource that includes a gap analysis, implementation resources, and a project management plan for integrating new or optimizing existing CHW programs in Advanced Medical Home settings. NC AHEC Practice Support coaches are able to assist you with the use of this tool as part of your CHW optimization efforts. For more information, please contact practicesupport@ncahec.net.

The Toolkit was developed with support from the NC DHHS Division of Health Benefits, NC AHEC, and the Rita and Alex Hillman Foundation.

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ECHO FOR CHW INTEGRATION INTO ADVANCED MEDICAL HOMES
Two 8-session ECHO series will be offered in 2022 to Advanced Medical Homes (AMH) interested in preparing for, optimizing, and/or implementing CHW services and programs. More information will be available January 2022. This series is offered in conjunction with 1:1 support from an NC AHEC Practice Support coach as needed by the practice or AMH.

These ECHO series will be offered with support from the NC DHHS Division of Health Benefits and will be made available free of charge.

Meet Our Team

Our Partners

We all share the responsibility of ensuring quality health care is equitably delivered to all people living in North Carolina. Collaboration is key to achieving this goal. We appreciate the opportunity to work with and learn from our partners in this work.

CommUnity Healing through Activism and Strategic Mobilization (CHASM) Institute
NC Community Health Center Association (CHCA)
NC CHW Association
NC DHHS Department of Health Benefits
NC DHHS Office of Rural Health
North Carolina Healthcare Association
North Carolina Central University (NCCU)
Partners in Health
Saint Augustineā€™s University
UNC Pembroke