Medicaid Managed Care

NC AHEC Practice Support has partnered with the North Carolina Department of Health and Human Services and Division of Health Benefits to help healthcare providers thrive under Medicaid Managed Care.  Practice Support provides no-cost assistance with education and issue resolution, COVID19 vaccine assistance, quality improvement, clinical workflow redesign, Advanced Medical Home tier support, EHR optimization, telehealth integration, HIE training and integration, operational needs assessments, revenue cycle management, Tailored Care Management education and issue resolution, and Community Health Worker integration.  Practice support assistance can be requested via  More information is also available on the NC Medicaid website for providers.

Webinar Series

The North Carolina Department of Health and Human Services Division of Health Benefits and North Carolina AHEC are offering an evening webinar series to help providers, practice managers, and quality managers succeed with Medicaid Managed Care.

Hosted by Shannon Dowler, MD, Chief Medical Officer of the NC Division of Health Benefits, the Medicaid Managed Care webinars on the 3rd Thursday of the month are dedicated to bringing you late breaking information and guidance on NC Medicaid’s transition to Managed Care.

Topics will vary, but each session will include an open question and answer period. Upcoming topics will include: pharmacy and durable medical equipment, behavioral health, transitions of care, specialized therapies, quality measures, network adequacy, provider directory, billing, incentive payments, clinical coverage policy updates, and more. 

Medicaid Managed Care Webinar Series:
Fireside (Winter)/Back Porch (Spring) Chats on Hot Topics

Hosted by Shannon Dowler, MD, Chief Medical Officer, NC Division of Health Benefits. Moderated by Hugh Tilson, Director of the NC AHEC Program.

This webinar series is from 5:30-6:30 PM.
October 19, 2023 | Topic TBD
January 18, 2024 | Topic TBD
March 21, 2024 | Topic TBD
May 16, 2024 | Topic TBD

Virtual Office Hours for Providers

Medicaid Transformation Provider Services and North Carolina AHEC are offering a series of Virtual Office Hours for providers. These sessions offer an interactive format for providers to ask questions on a variety of Medicaid Managed Care topics.

December 7, 2023 @ 5:30 p.m. | Provider Enrollment
March 7, 2024 @ 5:30 p.m. | Provider Enrollment
June 6, 2024 @ 5:30 p.m. | Provider Enrollment

Additional Webinars on Special Topics

This section is for additional webinars that are not part of any series, and include special topics.

September 28, 2023 @ 5:30 p.m. | State Funded Service to Improve Communication Access with Deaf, Hard of Hearing, and DeafBlind

3rd Annual Virtual Statewide Quality Forum
August 9 | noon-1 p.m.

The North Carolina Department of Health and Human Services Division of Health Benefits and North Carolina AHEC, in conjunction with the five Medicaid managed care health plans, are hosting the 3rd Annual Virtual Statewide Quality Forum on August 9 from noon-1 p.m. Stay tuned for details!

Webinar Series: Healthy Opportunities

North Carolina’s Healthy Opportunities Pilot program is an unprecedented opportunity to test the integration of evidence-based, non-medical interventions into the state’s Medicaid program. The Pilots will provide non-medical services to qualifying Medicaid members across four domains: housing, food, transportation and interpersonal violence/toxic stress. Critically, frontline care managers working in Pilot regions will play an essential role in identifying members that may benefit from Pilot services, recommending appropriate services and coordinating their care.

Please visit our Healthy Opportunities webpage for more information, including a complete listing of current and past webinar offerings.

Webinar Series: Quality & Population Health

This series, formerly the Advanced Medical Home (AMH) Webinar Series, is designed to support providers, practice managers, quality improvement professionals, care managers, and clinically integrated networks (CINs).

Webinar Series: Dental Provider Educational Sessions

The NC Medicaid Dental Policy Team and the Office of Compliance & Program Integrity (OCPI) Team hosted two (2) Dental Provider Educational Sessions in Spring of 2022 for the following: Dentists/ Specialty Dentists, Office Managers, Front Desk/Insurance Coordinators, Dental Hygienists, and Dental Assistants.

Meet Our Team

Our Partners

We all share the responsibility of ensuring quality health care is delivered to the citizens of North Carolina. Collaboration is key to achieving this goal. We appreciate our partners for their support of NC AHEC Practice Support.