Medicaid Managed Care

NC AHEC Practice Support has partnered with the North Carolina Department of Health and Human Services and Division of Health Benefits to help healthcare providers thrive under Medicaid Managed Care.  Practice Support provides no-cost assistance with education and issue resolution, COVID19 vaccine assistance, quality improvement, clinical workflow redesign, Advanced Medical Home tier support, EHR optimization, telehealth integration, HIE training and integration, operational needs assessments, revenue cycle management, Tailored Care Management education and issue resolution, and Community Health Worker integration.  Practice support assistance can be requested via  More information is also available on the NC Medicaid website for providers.

Webinar Series

The North Carolina Department of Health and Human Services Division of Health Benefits and North Carolina AHEC are offering an evening webinar series to help providers, practice managers, and quality managers succeed with Medicaid Managed Care.

Hosted by Dr. Janelle White, Chief Medical Officer of the NC Division of Health Benefits, the Medicaid Managed Care webinars occur quarterly and are dedicated to bringing you late breaking information and guidance on NC Medicaid’s transition to Managed Care. Topics will vary, but each session will include an open question and answer period. 

Medicaid Managed Care Webinar Series:
Fireside (Winter)/Back Porch (Spring) Chats on Hot Topics

Hosted by Dr. Janelle White, Chief Medical Officer, NC Division of Health Benefits. Moderated by Hugh Tilson, Director of the NC AHEC Program.

This webinar series is from 5:30-6:30 PM.
August 15, 2024 | Topic TBD
November 21, 2024 | Topic TBD
February 20, 2025 | Topic TBD
May 15, 2025 | Topic TBD

Virtual Office Hours for Providers

Medicaid Transformation Provider Services and North Carolina AHEC are offering a series of Virtual Office Hours for providers. These quarterly sessions offer an interactive format for providers to ask questions on a variety of Medicaid Managed Care topics.
These webinars run from 5:30-6:30 p.m.

September 5, 2024 | Topic TBD
December 5, 2024 | Topic TBD
March 6, 2025 | Topic TBD
June 5, 2025 | Topic TBD

Additional Webinars on Special Topics

This section is for additional webinars that are not part of any series, and include special topics.

Tailored Plans (TP) and Tailored Care Management (TCM) for Primary Care Providers (PCP) and Specialty Providers

June 27, 2024 @ 5:30-7 p.m.

TP and TCM play crucial roles in providing comprehensive healthcare services to members. With TP launch scheduled for July 1, 2024, this course aims to equip PCPs and specialty providers with the necessary knowledge and understanding of TP and TCM, enabling them to deliver and coordinate enhanced care to their patients.

Annual Virtual Statewide Quality Forum

The North Carolina Department of Health and Human Services Division of Health Benefits and North Carolina AHEC, in conjunction with the five Medicaid managed care health plans, have hosted three Annual Virtual Statewide Quality Forums.

Save the date!
4th Annual Virtual Statewide Quality Forum
October 2, 2024

Registration information coming soon!

View past forum recordings and slides by clicking the button below.

Webinar Series: Healthy Opportunities

North Carolina’s Healthy Opportunities Pilot program is an unprecedented opportunity to test the integration of evidence-based, non-medical interventions into the state’s Medicaid program. The Pilots will provide non-medical services to qualifying Medicaid members across four domains: housing, food, transportation and interpersonal violence/toxic stress. Critically, frontline care managers working in Pilot regions will play an essential role in identifying members that may benefit from Pilot services, recommending appropriate services and coordinating their care.

Please visit our Healthy Opportunities webpage for more information, including a complete listing of current and past webinar offerings.

Webinar Series: Quality & Population Health

This series, formerly the Advanced Medical Home (AMH) Webinar Series, is designed to support providers, practice managers, quality improvement professionals, care managers, and clinically integrated networks (CINs).

Meet Our Team

Our Partners

We all share the responsibility of ensuring quality health care is delivered to the citizens of North Carolina. Collaboration is key to achieving this goal. We appreciate our partners for their support of NC AHEC Practice Support.