Medicaid Managed Care
Webinar Series

The North Carolina Department of Health and Human Services Division of Health Benefits and North Carolina AHEC are offering an evening webinar series to help providers, practice managers, and quality managers succeed with Medicaid Managed Care.

Hosted by Shannon Dowler, MD, Chief Medical Officer of the NC Division of Health Benefits, the Medicaid Managed Care webinars on the 3rd Thursday of the month are dedicated to bringing you late breaking information and guidance on NC Medicaid’s transition to Managed Care.

Topics will vary, but each session will include an open question and answer period. Upcoming topics will include: pharmacy and durable medical equipment, behavioral health, transitions of care, specialized therapies, quality measures, network adequacy, provider directory, billing, incentive payments, clinical coverage policy updates, and more. 


Medicaid Managed Care Webinar Series:
Fire Side (Winter)/Back Porch (Spring) Chats on Hot Topics

Hosted by Shannon Dowler, MD, Chief Medical Officer, NC Division of Health Benefits. Moderated by Hugh Tilson, Director of the NC AHEC Program.

Every 3rd Thursday of the month from 5:30-6:30 PM

May 19, 2022 | Medicaid Hot Topics Cancelled
June 16, 2022 | Medicaid Hot Topics

View recordings and slides for past webinars below:
April 21, 2022 | Collaborative Care: Recording and Slides
March 17, 2022 | Telehealth Evaluation & Medicaid Hot Topics: Recording and Slides
February 17, 2022 | Improving with Time – Hot Topics: Recording and Slides
January 20, 2022 | COVID-19 Surge Updates & Hot Topics: Recording, Slides and Transcript
November 18, 2021 | Hot Topic Updates / Behavioral Health Collaborative CodesRecordingSlides and Transcript
October 21, 2021 | Medicaid Hot TopicsRecordingSlides and Transcript

Access an archive of webinar Recordings, Slides and Transcripts here.


Webinar Series: Quality & Population Health

This series, formerly the Advanced Medical Home (AMH) Webinar Series, is designed to support providers, practice managers, quality improvement professionals, care managers, and clinically integrated networks (CINs).
All webinars are from 5:30-6:30 p.m. Join us for one or for all!
Click on the course title to register.

May 24, 2022 | NC InCK – APM
May 26, 2022 | Prenatal/postpartum PIP
June 9, 2022 | Providing Care Access for Children & Youth in Foster Care

View recordings and slides for past webinars below:
March 24, 2022 | COVID-19 Vaccination in the Medicaid Population: Recording and Slides
February 24, 2022 | Evaluating Medicaid Transformation: Recording and Slides
December 9, 2021 | Advanced Medical Homes: Incentives Plan: Recording, Slides and Transcript
October 14, 2021 | Integrated Care for Kids (InCK) / Healthy Opportunity Pilots:  Impacts to AMHs: Recording, Slides and Transcript
September 9, 2021 | AMH Quality Measures (Specifications, Baselines, Targets)/Medicaid Statewide QI Projects FY22, Provider Supports: Recording, Slides and Transcript


Webinar Series: Healthy Opportunities

North Carolina’s Healthy Opportunities Pilot program is an unprecedented opportunity to test the integration of evidence-based, non-medical interventions into the state’s Medicaid program. The Pilots will provide non-medical services to qualifying Medicaid members across four domains: housing, food, transportation and interpersonal violence/toxic stress. Critically, frontline care managers working in Pilot regions will play an essential role in identifying members that may benefit from Pilot services, recommending appropriate services and coordinating their care.

Join us for webinars designed for frontline care managers at the first 3 CINs to participate in the HO Pilots (essential); other frontline care managers serving Pilot regions are encouraged to attend.

View recordings and slides for past webinars below:
February 11, 2022 | The Role of CIN Care Management Teams in the Healthy Opportunities Pilots: Recording and Slides
February 25, 2022 | Deeper Dive on Pilot Responsibilities of Frontline Care Managers: Recording and Slides
March 9, 2022 | Assessing Member Eligibility for Participation in the Healthy Opportunities Pilots: Recording and Slides

In addition to the above webinar series, we are offering the following courses:
Using Motivational Interviewing to Support the Healthy Opportunities Pilots: This course employs effective techniques to quickly build rapport with cases and contacts. Creating a relationship that is non-judgmental and builds on the client’s strengths will allow for a much more productive exchange of information. This technique is critical in working with known COVID-19 cases and contacts. You can register for this course here.

Diversity, Equity, and Inclusion Training – Cultural Humility: This course includes training on Cultural Humility 101 and Culturally Responsive Clinical Care, both of which are required training for Care Management Entities participating in Healthy Opportunities Pilots.  Culturally responsive care is an essential component of ensuring the services individuals and families receive are person-centered, compassionate, and highly effective.  

In addition, building the skills and capacity for diversity, equity and inclusion (DEI) takes time to learn and integrate into patient care.  For this reason, it is highly recommended that HO Pilot participants add to their calendar completing additional trainings, such as Implicit BiasStructural RacismCommunication in Healthcareand Microaggressions


Webinar Series: Dental Provider Educational Sessions

The NC Medicaid Dental Policy Team and the Office of Compliance & Program Integrity (OCPI) Team will host two (2) Dental Provider Educational Sessions this spring. The NC Medicaid Dental Policy Team will inform providers of any new updates in the dental policy. OCPI will give a breakdown of what the OCPI does, how OCPI works, and how OCPI handles compliance in Medicaid. The dental pre-payment vendor, The Carolinas Center for Medical Excellence, and dental post payment review program, Public Consulting Group, will expound on the process of pre-payment and post payment review.

Target Audience: Dentists/ Specialty Dentists, Office Managers, Front Desk/Insurance Coordinators, Dental Hygienists, Dental Assistants


April 22, 2022 from 9-11 a.m. | Webinar Option 1: Recording and Slides
May 6, 2022 from 1-3 p.m. | Webinar Option 2: Recording and Slides


Virtual Statewide Quality Forum

The North Carolina Department of Health and Human Services Division of Health Benefits and North Carolina AHEC, in conjunction with the five Medicaid managed care health plans, will host a Virtual Statewide Quality Forum in August 2022 to help providers, practice managers, and quality managers succeed with Medicaid Managed Care quality initiatives.
More details and registration information to come!

Access the October 12, 2021 Recording, Slides and Transcript.


Virtual Office Hours for Providers

Medicaid Transformation Provider Services and North Carolina AHEC are offering a series of Virtual Office Hours for providers. These sessions offer an interactive format for providers to ask questions on a variety of Medicaid Managed Care topics. View upcoming sessions, as well as past Virtual Office Hour recordings, slides, and transcripts below.

View recordings and slides for past webinars below:
March 2, 2021 | Provider Directory: Recording and Slides
March 25, 2021 | Carolina Access Health Equity Payments: Recording, Slides, Transcript and Q&A
April 22, 2021 | Provider Directory, Enrollment News, and Hot Topics: Recording, Slides, Transcript and Q&A
May 27, 2021 | Medicaid Managed Care for Vision Services : Recording and Slides
June 24, 2021 | Medicaid Managed Care for Hearing Services: Recording, Slides and Q&A
July 22, 2021 | Medicaid Managed Care Hot Topics: Recording, Slides and Transcript
August 26, 2021 | Supporting Members Transitioning to Medicaid Direct: Recording, Slides and Transcript
September 23, 2021 | Medicaid Managed Care Hot Topics: Recording, Slides and Transcript
March 31, 2022 | Provider Enrollment Hot Topics & Reminders: Recording and Slides


Health Plan Virtual Meet & Greets

Health Plan Meet & Greet live sessions concluded on April 8, 2021. View our recording archive here.

 
 

Meet Our Team

Our Partners

We all share the responsibility of ensuring quality health care is delivered to the citizens of North Carolina. Collaboration is key to achieving this goal. We appreciate our partners for their support of NC AHEC Practice Support.