ASHA Credit Information

Complaint Process

NC AHEC is committed to providing a professional and inclusive learning environment. To support this commitment, participants and stakeholders are encouraged to report concerns or complaints related to course content, instruction, accessibility, or any aspect of program delivery.
Refund and cancelation policies should be listed on marketing materials. Clear guidelines for managing refunds and cancellations protect NC AHEC’s fiscal interests while providing the learner with fair treatment when circumstances change.

Providers must establish a clear, accessible process for identifying and responding to learner needs. Providers should communicate this process to learners prior to the course, offering them a straightforward way to indicate any specific needs or accommodation requests.

Complaint Procedures

Submission Options
- Evaluation Forms: Participants may submit complaints through the anonymous evaluation form provided at the conclusion of each program.
- Direct Communication: Participants and stakeholders may also report concerns directly to AHEC staff during or after any program, either in person, by phone, or via email.
Review Process
- All complaints will be reviewed promptly by designated AHEC staff.
- If additional information is needed, the complainant may be contacted (if not submitted anonymously).
- Appropriate actions will be taken based on the nature of the concern, in accordance with internal policies and accreditation standards.
Confidentiality
- All complaints will be handled confidentially to the extent possible, with information shared only with those directly involved in the review and resolution process.
Follow-up and Resolution
- Complainants who provide contact information will receive a timely response outlining any actions taken.
- AHEC will use feedback to make improvements to programs and services as appropriate.

Please see NC AHEC’s Privacy Policy for more information about information we collect, how it is used, and how it is stored.