PCMH, CINs, MOC, ACOs, PI, PQRS, MACRA . . . Is the Bowl of Alphabet Soup Getting Harder to Digest?

We can help.

Practices need to position themselves for new payment models, incentive programs, and other health care reforms while focusing on patient-centered care. Our practice support coaches are trained to work with you to transform the way in which care is delivered in your practice. To date, our team of coaches have helped more than 6,000 providers at 1,400 practices move toward promoting interoperability (formerly meaningful use) of their electronic health records; nearly 600 practices with Medicaid Transformation education and issue resolution; over 500 practices improve office systems for better care; and more than 300 practices achieve patient-centered medical home recognition.

Our on-site coaches are here to help your practice navigate through a time of great transition in health care.

Why wait?

NEW! NC AHEC Practice Management Academy 

The NC AHEC Practice Management Academy is designed to provide practice managers with the basic skills and knowledge needed to help their practices thrive. Endorsed by the North Carolina Medical Group Management Association, those who complete the program will receive formal recognition of their accomplishment and CEU credits that can be applied to the continuing education requirement of the MGMA Certified Medical Practice Administrator certification. Live sessions will be held on Thursdays at 3 p.m. from September 2022 through June 2023. Sessions will last approximately one hour and will be recorded. For more details and to register, visit SRAHEC.

American Board of Medical Specialties (ABMS) Continuing Certification (formerly Maintenance of Certification Part IV)

The North Carolina AHEC Practice Support Program is an approved Project of the North Carolina Maintenance of Certification (NC MOC) Program, an approved sponsor of the American Board of Medical Specialties’ (ABMS) Multi-specialty Portfolio Program (MSPP). Most ABMS Member Boards recognize this participation as an option to meet Part IV requirements. The National Commission on Certification of Physician Assistants (NCCPA) also accepts NC MOC credit for physician assistants.

Through this approval, physicians and physician assistants who work with an NC AHEC Practice Support coach to improve care for patients will meet the requirements of their specialty boards to maintain certification in their specialties. To qualify, physicians and physician assistants must have actively worked, for at least six months, with an NC AHEC Practice Support coach to improve patient outcomes/experiences or positively impact other aspects of their practice. For information on how to participate, contact practicesupport@ncahec.net.

Quality and Value Improvement

We provide quality improvement training and education to assess, address, and improve the cost and experience of clinical and operational processes in your practice. Our coaches implement proactive and patient-centered approaches with an eye to enhancing revenue and continuity of care.

Provider and Care Team Satisfaction

Our team-based care models and approaches to patient engagement help refine your patient care and care team experience. Our coaches can help your staff perform at the highest levels of licensure and introduce tools and workflows that maximize efficiency and clinical performance.

Financial Health and Operational Efficiency

Our coaches are equipped to optimize your practice’s participation and success in state and federal incentive programs, including the CMS Quality Payment Program (QPP) and the NC Medicaid EHR Incentive Program. We can also help you develop budgets, strategic plans, and processes for revenue cycle assessment and enhancement.

Population Health Outcomes

We’re here to provide assistance in optimizing use of health information technology (HIT) to help you identify and manage high-risk patients. Our coaches can support you through the creation of customized dashboards and use data to drive change in your practice.


Medicaid Managed Care

NC AHEC Practice Support has partnered with the North Carolina Department of Health and Human Services and Division of Health Benefits to help healthcare providers thrive under Medicaid Managed Care.  Practice Support provides no-cost assistance with education and issue resolution, COVID19 vaccine assistance, quality improvement, clinical workflow redesign, Advanced Medical Home tier support, EHR optimization, telehealth integration, HIE training and integration, operational needs assessments, revenue cycle management, Tailored Care Management education and issue resolution, and Community Health Worker integration.  Practice support assistance can be requested via practicesupport@ncahec.net.  More information is also available on the NC Medicaid website for providers.

COVID-19 Assistance to Practices

NC AHEC Practice Support is offering patient education tools, financial and health resources for providers during the COVID-19 pandemic.  Visit ncahec.net/covid-19 or contact us for more information.

NC HealthConnex

NC HealthConnex (NC HIE) is the state designated health information exchange that will enable you to more effectively manage population health and clinical outcomes. With NC HealthConnex, you can access your patients’ comprehensive records across multiple providers and review labs, diagnostics, history, allergies, medications, and more. NC HealthConnex also helps eliminate duplicative testing, make more efficient and accurate diagnoses, improve coordination across all levels of care.

NC AHEC Practice Support provides personalized, no-cost training to primary care and behavioral health practices that accept NC Medicaid. Practice Support also assists with improving clinical workflows, integration with the EHR, and population health strategies within the practice. If you need assistance, please contact practicesupport@ncahec.net.

NC HIEA offers a library of virtual training modules developed by NC AHEC to orient providers to NC HealthConnex. Providers can register for a series of seven video trainings, each providing an orientation to the features and services available at no cost. In the midst of a pandemic, these modules offer a stress-free method of receiving training and staying up-to-date on all applications within NC HealthConnex. These modules are located at NC HIEA Training Modules | NC HIEA.

Stop Unhealthy Alcohol Use Now (STUN)

Excessive alcohol use, which affects almost a third of adults, is the nation’s third leading cause of preventable death. It is a major risk factor for many health, social, and economic problems.  In addition, the problem has worsened with the COVID-19 pandemic.

NC AHEC will help primary care practices implement evidence-based interventions such as screening for unhealthy alcohol use; brief interventions for adult patients who drink too much; and medication-assisted therapy for patients with an alcohol use disorder.  This activity is funded by AHRQ’s Patient-Centered Outcomes Research (PCOR) initiative. Visit stunalcoholusenow.org for information about the program, practice involvement and benefits, and resources for primary care practices.

To enroll or request support from one of our coaches, please contact us at practicesupport@ncahec.net.

CMS Quality Payment Program (QPP) and Merit-based Incentive Program (MIPS)

The NC AHEC Program is helping small practices in North Carolina understand and successfully participate in the CMS Quality Payment Program (QPP) and the Merit-based Incentive Program (MIPS). This support for QPP and MIPS is available at no cost to you. You can access free online resources at qpp.cms.gov or reach us for local, in-state support at QPPSupport@ncahec.net.

We will get to know your practice and provide a customized plan to fit your needs.

Let’s find out how we can work together on what matters to you.