December 11, 2019

Jill Forcina

Jill Forcina is the Director of Education & Nursing at the NC AHEC Program Office.mJill first joined NC AHEC as the Associate Director of Interprofessional [...]

Read More...

...

Read More

Contact Tracing and Case Investigation Skill Development for COVID-19

In collaboration with Community Care of North Carolina (CCNC), the North Carolina Area Health Education Centers (NC AHEC) Program has prepared a training curriculum that can be utilized for individuals with Local Health Departments (LHD), University and College programs, vendors providing Contact Tracing and Case Investigation for the state and volunteers and other individuals who are interested in knowing more about Contact Tracing and Case Investigation in North Carolina to help slow and end the COVID-19 pandemic.

All individuals completing these modules will get a thorough understanding of the process of Contact Tracing.  To become proficient in this skill, those completing the course must receive additional mentoring and guidance in the settings where they may work.  As an example the original trained workforce of the Carolina Contact Tracing Collaborative or CCTC which is a joint effort of CCNC and NC AHEC through the NC DHHS has a network of trained Regional Supervisors, Team Leads and educators.  You will hear CCTC mentioned in several places so know this relates to the original workforce that started at 250 and is now over 1,000.  All other entities managing a Contact Tracing workforce such as the LHDs should also have supervisory staff to guide the tracers. Other entities will need to plan this supervisory role into their managing structure.

Case Investigation and Contact Tracing Training

Live CI/CT trainings are offered on topics including but not limited to updated COVID-19 guidance, CCTO tool updates and enhancements, common HelpDesk issues, as well as special topics such as vaccines, equity, and resource referrals. These trainings are always recorded and a live Q&A is held at the end of the session. Below you will find the most recent training, as well as a link to access an archive of all the CI/CT training materials.

January 31, 2023 | Informational Call Script: Recording and Slides

Click here to access a full archive of all CI/CT training material.

COVID-19 Contact Tracing Training ORIENTATION

MODULE 1          Orientation to Public Health in North Carolina

Time Commitment: 1 hour

This program is presented by the Gillings School of Public Health at UNC Chapel Hill. It provides an excellent overview of the work of public health in each community and our state.  The role of disease surveillance has been with us for a very long time and it is our public health responsibility to serve communities to keep them safe from these communicable diseases like the Coronavirus. 

MODULE 2          Making Contact: A Training for COVID-19 Contact Tracers                                        

Time Commitment: 3.0 hours

In this course, trainees will have the opportunity to participate in a 3-hour training.  The Making Contact: A Training for COVID-19 Contact Tracers course is offered jointly by the Association of State and Territorial Health Officials (ASTHO) and National -Coalition of Sexually Transmitted Disease Directors (NCSD). The ASTHO/NCSD training is strongly recommended to ensure that learners understand the background of the COVID-19 pandemic, including COVID-19 symptoms, transmission, and control measures; components of effective interviewing; cultural sensitivity and confidentiality in communicable disease

MODULE  3          Cultural Diversity and Implicit Bias

Time Commitment: 1.0 hour

Contact Tracing requires a high level of relationship building and respect for the diverse population that will be served.  This course introduces learners to key areas to consider and appropriate conversations to respect diversity, equity and inclusion.

MODULE  4          Putting It All Together; Workflow

Time Commitment: 1 hour

The process of Case Investigation and Contact Tracing follows a particular pattern in NC.  This module puts the pieces of workflow and interviewing together. Who should be doing what and when?  It also includes information about Isolation and Quarantine.

To register, go to https://www.ncahec.net/courses-and-events/63430. You will be asked to create a MyAHEC account if you do not have one already.

Motivational Interviewing for COVID-19 Cases and Contacts

This 5-module course on Motivational Interviewing employs effective techniques to quickly build rapport with cases and contacts.  Creating a relationship that is non-judgmental and builds on the client’s strengths will allow for a much more productive exchange of information.  This technique is critical in working with known COVID-19 cases and contacts.

Time Commitment         2 hours

Motivational Interviewing Techniques
Motivational Interview (role play video in English)
Motivational Interview (additional video in English)
Motivational Interview (role play video in Spanish)
Motivational Interview (additional video in Spanish)

To register, go to https://www.ncahec.net/courses-and-events/64802 You will be asked to create a MyAHEC account if you do not have one already.

COVID-19 Contact Tracing ADVANCED TOPICS

MODULE 1          Skills for Effective Communication  

Time Commitment         1 hour

Effective communication is the cornerstone of a successful contact tracing interaction. That includes building rapport, active listening and asking the right kinds of questions. In this module, which is from the Coursera John Hopkins Contact Tracing program, you will read and watch several examples that demonstrate how and how not to have productive conversations.  

MODULE  2          Ethics of Contact Tracing and Technological Tools

Time Commitment          1.5 hours     

This course from the Coursera John Hopkins Contact Tracing program clearly defines privacy, confidentiality and autonomy as it relates to Contact Tracing.  In addition, the course offers an excellent overview of the tools that are being used in Contact Tracing and as you learn about NC efforts you will note our State is implementing these tools.

MODULE  3          Subsets of the General Population

Time Commitment         1 hour

This is a “must do” lesson.  Many subgroups make up the population in NC who can have vulnerabilities that increase their risk of contracting COVID-19.  Best practices for engaging people in these population subsets are essential to establishing rapport and providing assistance.

To register, go to https://www.ncahec.net/courses-and-events/63703. You will be asked to create a MyAHEC account if you do not have one already.

COVID-19 Case Investigation

Time Commitment          4.5 hours

This 6-module training course is designed for those individuals who will fill the role of a Case Investigator. This role is usually given to those who have experience in the Contact Tracing process. The focus of this course is to introduce the process of Case Investigation and then to give recorded videos of the Interview process in both English and Spanish.

Case Investigation Training Modules

1.            Etiology and Pathology of COVID-19
2.            A Day in the Life of a CI
3.            Conducting an Interview
4.            Eliciting Contacts
5.            Common Issues
6.            NC-COVID Part II Form

To register, go to https://www.ncahec.net/courses-and-events/64277. You will be asked to create a MyAHEC account if you do not have one already.

COVID-19 Field Safety Presentation

Time Commitment         45 minutes  

This presentation shows the proper process for donning and doffing PPE which is necessary for field visits.  Basics of field safety are presented. This module does not provide the extensive training necessary to be skilled in Field Visits and Surveillance.  Any staff participating in Field Visits must be with trained Field Visit staff from a Local Health Department.

To register, go to https://www.ncahec.net/courses-and-events/64803. You will be asked to create a MyAHEC account if you do not have one already.

COVID-19 Workforce Training Additional Resources

  1. NC Division of Public Health Communicable Diseases Resource
  2. A Focus on Interviewing: these are recorded video examples of interviewing that can provide helpful tips.
  3. CDC Website
  4. Public Health in NC: full 2.5 hour course
  5. John Hopkins Contact Tracing Course presented by Coursera

To register, go to https://www.ncahec.net/courses-and-events/64804. You will be asked to create a MyAHEC account if you do not have one already

Webinars

Updated February 3, 2023 at 3:19 p.m.

Reoccurring Webinar Series

Case Investigation and Contact Tracing Training

Live CI/CT trainings are offered on topics including but not limited to updated COVID-19 guidance, CCTO tool updates and enhancements, common HelpDesk issues, as well as special topics such as vaccines, equity, and resource referrals. These trainings are always recorded and a live Q&A is held at the end of the session. Below you will find the most recent training, as well as a link to access an archive of all the CI/CT training materials.

January 31, 2023 | Communication Equity: Recording and Slides

Click here to access a full archive of all CI/CT training material.


CCTO Views Training

Reporting Training for CCTO Administrators: Recording and Slides


NC DHHS COVID-19 Vaccine Webinars

Join the Zoom meeting room on your computer, or dial-in at (646) 558-8656 using webinar ID 131 899 801.

Join State Health Director Dr. Elizabeth Tilson and other leadership from the North Carolina Department of Health and Human Services (NC DHHS) for an update on new vaccines, status of distribution (including allocation, provider enrollment, and prioritization), communications resources, and the COVID-19 Vaccine Management System (CVMS). Speakers will respond to questions during a Q&A session.

January 18, 2022 | NC DHHS COVID-19 Response Updates: Recording, Slides and Transcript

Access an archive of materials for this webinar series here.


How to Approach Isolation and Quarantine Challenges within Confinement Facilities

Along with providing a review of CDC Guidelines on Isolation and Quarantine, local correctional professionals will provide real world approaches to daily challenges faced within detention centers in a question-and-answer format. We want to highlight creative solutions that have been implemented despite uncontrollable factors such as limited space and staff.

April 19, 2022: Slides


Becoming a COVID-19 Vaccine Provider: We Need YOU!      

The goal of this training is to inform primary care practices about the CDC COVID-19 Vaccination Program and show how to enroll in North Carolina’s COVID-19 Vaccine Management System (CVMS). CVMS is a secure, cloud-based vaccine management solution for COVID-19 that enables vaccine management and data sharing across providers, hospitals, agencies, and local, state, and federal governments on one common platform.      

Agenda

  • Welcome and What to Expect Today
  • Current Status of Vaccinations in NC
  • CVMS Overview 
  • Provider Enrollment and Onboarding Overview
  • What to Expect Next

May 18th, 2021: Recording and Slides


Archived Webinars


COVID-19 Update for Long Term Care Settings

NC DHHS brought back this webinar for a few sessions in December and January in order to discuss LTC Vaccination and Infection Prevention Best Practices.  NC DHHS has a weekly written briefing on COVID-19 activity related to long-term care settings. 

September 2, 2021: Recording and Slide Deck

Access a full archive of materials for this webinar series here.

NC DHHS and NC AHEC Guidance for Dental Professionals

The North Carolina Department of Health and Human Services (NC DHHS) and NC AHEC hosted webinars offering guidance to dental professionals.

January 6, 2020 | Webinar on COVID-19 Vaccine and Distribution Plan: Recording, Slide Deck and Transcript

Access a full archive of materials for this webinar series here.


NC Medicaid, CCNC, and NC AHEC Health Care Professionals Webinar Series

August 13, 2020: Recording, Slide Deck and Transcript

Featuring subject-matter experts from NC Medicaid, CCNC, and NC AHEC, this webinar series addressed Medicaid policies including new options for telephonic and telehealth delivery of care for Medicaid beneficiaries, provided a one-stop location gathering the latest information from NC DHHS, and delivered practice support coaching to help practices implement new clinical workflows in response to the changing demands of COVID-19.

CCNC and NC AHEC Resources

Community Care of North Carolina (CCNC) and NC AHEC are working together to support providers by providing general information on COVID-19 and specific guidelines including coding suggestions for healthcare providers serving Medicaid beneficiaries. Visit our partnership webpage for additional resources.


Friday Office Hours for Providers

December 18, 2020: Recording, Slides and Transcript

Access a full archive of materials for this webinar series here.

Add the series to your Microsoft Outlook calendar.

As part of the State’s continuing efforts to ensure providers have the information they need, Dr. Betsey Tilson, State Health Director and Chief Medical Officer, and Dr. Zack Moore, State Epidemiologist, provided brief updates on the State’s COVID-19 response and responded to questions.


AHEC Webinar Series for North Carolina’s Oral Health Workforce

To support oral health professionals in North Carolina as they return to work, these six webinars will provide information on re-opening and operating in the midst of COVID-19. The series is designed to allow just-in-time input from participants and oral health leaders from across the state. Participants may pick and choose any combination of events.

View all previously recorded webinars in the series.


NC DHHS and NC AHEC COVID-19 Testing Overview: Updates on Testing Modalities, Guidance and Resources

Access the recording, slide deck and transcript from June 15, 2020.

NC DHHS and NC AHEC hosted a one-time webinar to lend an overview of COVID-19 testing. Speakers included Sec. Mandy Cohen, Dr. Betsey Tilson, Dr. Shannon Dowler, Dr. Cardra Burns, Scott Shone and Jay Ludlam.


NC DHHS and NC AHEC Weekly Business Forum

Access the recording, slide deck, and transcript from May 20, 2020.

The NC Department of Health and Human Services’ Division of Public Health (DPH) and NC AHEC held weekly forums for the NC business community. The forums enabled members of the business community to obtain timely information on COVID-19 and to pose questions directly to public health subject matter experts.


NC AHEC and the Office of Rural Health (ORH) Telehealth Webinar Series

View a flyer for the April 20, 2020 webinar.

The Office of Rural Health (ORH) and NC AHEC co-sponsored a weekly webinar series to address the role of virtual visits in responding to COVID-19. The webinars enabled providers to pose questions directly to telehealth subject matter experts.

Access a full archive of materials for this webinar series here.