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Healthy Opportunities Pilot (HOP) Program
The opportunity for health begins where we live, learn, work and play.
North Carolina’s Healthy Opportunities Pilot program is an unprecedented opportunity to test the integration of evidence-based, non-medical interventions into the state’s Medicaid program. The Pilots will provide non-medical services to qualifying Medicaid members across four domains: housing, food, transportation and interpersonal violence/toxic stress. Critically, frontline care managers working in Pilot regions will play an essential role in identifying members that may benefit from Pilot services, recommending appropriate services and coordinating their care. Other staff working to support Pilot operations may find these trainings helpful to support their day-to-day work.
Keep this page open while you complete the steps below.
Step 1: Create an Account
· Create a MyAHEC account.
· Already have an account? Continue to Step 2.
Step 2: Register for Courses
· Select the registration link for the course listed in the table below.
· Enter MyAHEC username and password and follow the prompts to complete registration.
· Register for each course individually by selecting the corresponding link.
Step 3: Access Course Materials
· Sign into MyAHEC.
· Select My Courses and Events.
· Select Access Course and Materials.
· Select Open to launch a course.
Required and Recommended Trainings
Trainings will be continually added to this page as they are published.
TRAINING FOR CARE MANAGERS
| Release Date/Last Updated | Title | Select the link to register for your course or to view slides & recordings. | Course is required for Care Mangers |
| March 21, 2023 | Healthy Opportunities Pilot: How Care Managers Can Choose Appropriate Interpersonal Violence Services Part 2 | Register | YES |
| March 17, 2023 | How Care Managers Can Obtain Pilot Consent | Register | As Care Managers transition to using the consent form released in Spring 2023, this course is required. |
| January 20, 2023 | How Care Managers Can Choose Appropriate Health Related Legal Supports | Register | |
| December 27, 2022 | How Care Managers Can Choose Appropriate Toxic Stress Services | Register | |
| December 8, 2022 | Understanding the Medical Respite Cross Domain Service | Register | |
| November 17, 2022 | How Care Managers Can Choose Appropriate Interpersonal Violence Services | Register | YES |
| September 20, 2022 | How Care Managers Can Choose Appropriate Housing Services | Register | |
| September 2, 2022 | How Care Managers Can Choose Appropriate Food Services within the Healthy Opportunities Pilot Programs | Register | |
| September 2, 2022 | How Care Managers Can Choose Appropriate Transportation Services | Register | |
| August 22, 2022 | Tracking Enrollee Progress, Reviewing Service Mix, and Reassessing Pilot Eligibility | Register | |
| March 9, 2022 | Assessing Member Eligibility for Participation in the Healthy Opportunities Pilots | Recording and Slides | |
| February 25, 2022 | Deeper Dive on Pilot Responsibilities of Frontline Care Managers | Recording and Slides | |
| February 11, 2022 | The Role of CIN Care Management Teams in the Healthy Opportunities Pilots | Recording and Slides | |
| N/A | NC AHEC Diversity, Equity, and Inclusion (DEI) for Primary Care Clinical Providers and Non-clinical Staff | Module 2 – Cultural Humility | MAHEC | YES |
| N/A | Using Motivational Interviewing to Support the Healthy Opportunities Pilots | SEAHEC |
Training for Human Service Organizations (HSOs)
| Release Date/Last Updated | Title | Select the link to register for your course today | Required for HSOs |
| March 17, 2023 | Sensitive Services for HSOs and Pilot Staff; Privacy & Confidentiality for Survivors | Register | YES |
Other HOP-related Trainings
| Release Date/Last Updated | Title | Course materials | Recommended For |
| May 3, 2023 | CHW Specialty Training Program: Introduction to Healthy Opportunities Pilots for CHWs | Register | Community Health Workers |
| May 16, 2022 | Evidence Base Roundtable Series #6, Intimate Partner Violence | Slides | |
| May 12, 2022 | Evidence Base Roundtable Series #5, Network Lead Pilot Region Overview | Slides | |
| April 29, 2022 | Evidence Base Roundtable Series #4 Housing, Transportation and Legal Support | Slides | |
| April 21, 2022 | Evidence Base Roundtable Series #3, Food and Pilots Evaluation | Slides | |
| April 12, 2022 | Evidence Base Roundtable Series #2, SIREN | Slides | |
| April 6, 2022 | Evidence Base Roundtable Series #1, Kickoff | Slides | |
February 15, 2023 | Healthy Opportunities No Wrong Door Approach to Enrollment | Recording and Slides | Primary Care Providers and Advanced Medical Homes |
| December 16, 2022 | Healthy Opportunities Pilots: Local Health Department Care Manager Pilot Engagement | Slides | Local Health Departments |
Building the skills and capacity for diversity, equity and inclusion (DEI) takes time to learn and integrate into patient care. For this reason, it is recommended that Healthy Opportunities Pilot staff complete additional trainings, such as Implicit Bias, Structural Racism, Communication in Healthcare, and Microaggressions.
Healthy North Carolina 2030
What is Healthy North Carolina 2030 and the NC State Health Improvement Plan?
Every 10 years, the state of North Carolina embarks on a goal setting process to identify the indicators or measures of good health and well-being for the people of our state over the next decade. The culmination of this process for the current decade, led by the North Carolina Institute of Medicine (NCIOM) and Department of Health and Human Services (DHHS) is known as Healthy North Carolina 2030 (HNC 2030). These indicators were selected based on evidence of impact on health and with input from over 400 experts and community members. In developing HNC 2030, the team recognized the important roles of health behavior, social and economic factors, and the physical environment in contributing to health care. HNC 2030 serves as the foundation for the North Carolina State Health Improvement Plan (NC SHIP).
What is the role of NC AHEC?
NC AHEC is a key partner for NC SHIP implementation. Through programming designed to contribute to a healthier NC, much of our statewide work aligns with the indicators identified in HNC 2030.
Our programming:
- Supports the improvement of statewide Behavioral Health outcomes through educational training and practice support.
- Delivers educational programming to address substance abuse issues through Opioid Screening, Buprenorphine training and Tobacco and Alcohol use treatment/education.
- Helps primary care practices close care gaps with adult diabetes screening rates, pediatric immunizations and timely access to prenatal care at no cost.
- Supports medical residency training programs, aiming to increase residency positions in rural areas as a means of decreasing health inequities. This is done via programmatic and financial assistance.
- Provides educational courses addressing the community health disparities outlined in NC SHIP, delivering the training needed to keep NC’s providers current within emerging public health issues.
This brief video, featuring Dr. Adam Zolotor, NC AHEC Associate Director for Medical Education and former President and CEO of the NCIOM, provides a high-level overview of HNC 2030 and its impact on the health of individuals in North Carolina.
Where can I get more information at one of our Regional AHEC Centers?
Please view this directory to find the contact at your Regional AHEC for each HNC2030 indicator that aligns with our statewide work. We have designated contacts for indicators 5, 10-15, and 17-19.
Community Health Worker Program
Bridging Community and Systems for Better Health and Well-Being
Community Health Worker Integration into Primary Care Advanced Medical Homes
Community Health Worker (CHW) services and programs are crucial in helping Advanced Medical Homes improve chronic disease self-management and health outcomes, enhance the patient experience, reduce emergency room utilization and hospital readmissions, as well as impact health equity and overall healthcare costs.
View the videos below to hear directly from Community Health Workers and healthcare providers working in NC about the important role that CHWs play in improving individual and community health.
 Promo Video: View via Google | View on YouTube |  Case Study Video: View via Google | View on YouTube |
 Duke Story: View via Google | View on YouTube |  El Centro Hispano Story: View via Google | View on YouTube |
The NC AHEC Community Health Worker (CHW) Program supports the development of a qualified and sustainable CHW workforce well equipped to advance health equity. While NC AHEC serves as an anchor partner in the NC CHW Initiative, the NC DHHS Office of Rural Health serves as the lead agency. For more information about our work, contact Cathryn Chandler at cathryn.chandler@mahec.net.
NC AHEC Practice Support is available in partnership with NC DHHS Division of Health Benefits. Practice Support coaches are able to support primary care practices interested in adding CHWs to their teams or optimizing existing CHW programs. This service is available at no charge to your practice. Visit the NC AHEC’s Practice Support webpage for more information, or contact us via email at practicesupport@ncahec.net to seek assistance.
CHW Workforce Training & Support
NC CORE COMPETENCY TRAINING
This training is offered through the NC Community College System and is required for CHW Certification in North Carolina. Learn more by visiting https://ncchwa.org/en/resources#scct.
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CHW SPECIALTY TRAINING
NC AHEC, as an anchor partner in the NC CHW Initiative, is committed to ensuring that Community Health Workers have access to ongoing training and professional development resources. As a vital workforce for advancing health equity, it is important that CHWs are able to deepen their knowledge and sharpen their skills for providing all North Carolinians with the opportunity for health and wellness. Through funding provided by the NC DHHS Department of Health Benefits (Medicaid), NC AHEC has worked with other key stakeholders, including CHWs and CHW supervisors, to develop standards for CHW Specialty training, identify key training topics, and develop a series of online modules specifically geared towards preparing CHWs to partner with primary care practices as part of the new Medicaid Managed Care network.
Each module provides continuing education credit recognized by the NC CHW Association for the purposes of maintaining certification. Some modules stand alone in terms of the topic covered while others can be combined to deepen CHW knowledge and skills on a particular topic. Each module has been co-developed with CHWs to ensure the focus of learning and style of education reflects CHW culture and real-life scenarios. This module is divided into sections focusing on an overview of NC Medicaid and Medicaid Managed Care, the role of CHWs in Medicaid Managed Care, and the role of CHWs in client advocacy.
CHW Integration into Advanced Medical Homes:
NC AHEC is developing self-paced online specialty training programs to prepare CHWs and practices for CHW integration into primary care as part of Medicaid Managed Care. Training programs will be released in English and Spanish on a rolling basis beginning February 2022. This service is also supplemented with Practice Support coaches with expertise in CHW optimization within your practice or Advanced Medical Home. Click on the links embedded in the training program titles below to learn more and to register.
ENGLISH
Chronic Disease – Prediabetes and Diabetes
Well Child Care & Immunization
Perinatal Prenatal and Postpartum
Client Interviewing
A Practical Look at Health Coaching Conversations
Introduction to Healthy Opportunities Pilots for CHWs
Introduction to Care Management for High-Risk Pregnancies (CMHRP)
Introduction to Care Management for At-Risk Children (CMARC)
Adolescent Health
ADHD (Attention-Deficit / Hyperactivity Disorder)
Chronic Disease Prevention and Intervention
Chronic Disease Medication Adherence
Documentation in Client Record
Motivational Interviewing Conversations: Clients with Common Health Conditions
Working with Special Populations: LGBTQ
Care Management for CHWs
Introduction to Motivational Interviewing for Community Health Workers
Introduction to Health and Wellness Coaching for Community Health Workers
Resource Coordination
Behavioral Health Conditions: Depression and Anxiety
Working with Clients with Behavioral Health Conditions
Overview of Medicaid Managed Care
SPANISH
NC AHEC Programa de Capacitación Especializada de CHW: Condiciones de Salud Conductual: Depresión y Ansiedad
NC AHEC Programa de Capacitación Especializada de CHW: Introducción a el entrenamiento de salud y bienestar para Promotores de Salud
NC AHEC Programa de Capacitación Especializada de CHW: Salud Adolescente
NC AHEC Programa de Formación Especializada de CHW: Coordinación de Recursos
Programa de formación especializada para CHW (siglas en inglés para Promotor de Salud) de NC AHEC: Introducción a la entrevista motivacional para Promotores de Salud
Programa de formación especializada de NC AHEC para CHW: Conversaciones de entrevista motivacional: Clientes con Condiciones Médicas Comunes
NC AHEC Programa de Capacitación Especializada de CHW: Visión Conjunta de Administración de Medicaid
NC AHEC Programa de Capacitación Especializada de CHW: Determinantes Sociales de la Salud
These training programs are being developed with support from the NC DHHS Division of Health Benefits and will be made available free of charge.
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MONTHLY CHW PEER LEARNING COLLABORATIVES
This ECHO-based series brings CHWs from across the state together to support shared learning. The series is co-hosted by CHWs with topics selected through input from participants. Sessions are held monthly every third Thursday at noon. Live English-Spanish interpretation is provided.
Resources for Effective CHW Integration
NEW! CHW INTEGRATION WEBINAR SERIES
This series of webinars seeks to build awareness and understanding in a wide audience across the state about Community Health Workers (CHW) and CHW program models that can inform and benefit CHW integration strategies and activities in NC. There is a lot of strong and impactful CHW integration work going on in NC and across the country. As a state, we are in the early phases of spreading and scaling CHW integration. It is important that we learn from those who have been leading this work to ensure that NC’s CHW integration approaches are the most impactful, equitable, and authentic (grounded in CHW culture). Click on the title below to access a recording of the webinar.
March 17, 2023 | An Introduction to Community Health Workers (CHWs) in North Carolina (passcode: 62%x3rJX)
This hour-long webinar features Honey Estrada, CHW, MPH, President of the NC CHW Association and focuses on information that will help learners to: identify the history, roles, and impact of Community Health Workers in North Carolina; outline the role of the NC CHW Association in CHW Workforce Development; describe Community Health Worker models of best practice including community-based and clinical settings.
CHW INTEGRATION & OPTIMIZATION TOOL
This tool is an evidence-informed comprehensive resource that includes a gap analysis, implementation resources, and a project management plan for integrating new or optimizing existing CHW programs in Advanced Medical Home settings. NC AHEC Practice Support coaches are able to assist you with the use of this tool as part of your CHW optimization efforts. For more information, please contact practicesupport@ncahec.net.
The Toolkit was developed with support from the NC DHHS Division of Health Benefits, NC AHEC, and the Rita and Alex Hillman Foundation.
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ECHO FOR CHW INTEGRATION INTO ADVANCED MEDICAL HOMES
Two 8-session ECHO series will be offered in 2022 to Advanced Medical Homes (AMH) interested in preparing for, optimizing, and/or implementing CHW services and programs. This series is offered in conjunction with 1:1 support from an NC AHEC Practice Support coach as needed by the practice or AMH.
These ECHO series will be offered with support from the NC DHHS Division of Health Benefits and will be made available free of charge.
Medicaid Managed Care Trainings
Medicaid Managed Care
NC AHEC Practice Support has partnered with the North Carolina Department of Health and Human Services and Division of Health Benefits to help healthcare providers thrive under Medicaid Managed Care. Practice Support provides no-cost assistance with education and issue resolution, COVID19 vaccine assistance, quality improvement, clinical workflow redesign, Advanced Medical Home tier support, EHR optimization, telehealth integration, HIE training and integration, operational needs assessments, revenue cycle management, Tailored Care Management education and issue resolution, and Community Health Worker integration. Practice support assistance can be requested via practicesupport@ncahec.net. More information is also available on the NC Medicaid website for providers.
Webinar Series
The North Carolina Department of Health and Human Services Division of Health Benefits and North Carolina AHEC are offering an evening webinar series to help providers, practice managers, and quality managers succeed with Medicaid Managed Care.
Hosted by Shannon Dowler, MD, Chief Medical Officer of the NC Division of Health Benefits, the Medicaid Managed Care webinars on the 3rd Thursday of the month are dedicated to bringing you late breaking information and guidance on NC Medicaid’s transition to Managed Care.
Topics will vary, but each session will include an open question and answer period. Upcoming topics will include: pharmacy and durable medical equipment, behavioral health, transitions of care, specialized therapies, quality measures, network adequacy, provider directory, billing, incentive payments, clinical coverage policy updates, and more.
Medicaid Managed Care Webinar Series:
Fireside (Winter)/Back Porch (Spring) Chats on Hot Topics
Hosted by Shannon Dowler, MD, Chief Medical Officer, NC Division of Health Benefits. Moderated by Hugh Tilson, Director of the NC AHEC Program.
This webinar series is from 5:30-6:30 PM.
October 19, 2023 | Topic TBD
January 18, 2024 | Topic TBD
March 21, 2024 | Topic TBD
May 16, 2024 | Topic TBD
Virtual Office Hours for Providers
Medicaid Transformation Provider Services and North Carolina AHEC are offering a series of Virtual Office Hours for providers. These sessions offer an interactive format for providers to ask questions on a variety of Medicaid Managed Care topics.
December 7, 2023 @ 5:30 p.m. | Provider Enrollment
March 7, 2024 @ 5:30 p.m. | Provider Enrollment
June 6, 2024 @ 5:30 p.m. | Provider Enrollment
Additional Webinars on Special Topics
This section is for additional webinars that are not part of any series, and include special topics.
September 28, 2023 @ 5:30 p.m. | State Funded Service to Improve Communication Access with Deaf, Hard of Hearing, and DeafBlind
3rd Annual Virtual Statewide Quality Forum
August 9 | noon-1 p.m.
The North Carolina Department of Health and Human Services Division of Health Benefits and North Carolina AHEC, in conjunction with the five Medicaid managed care health plans, are hosting the 3rd Annual Virtual Statewide Quality Forum on August 9 from noon-1 p.m. Stay tuned for details!
Webinar Series: Healthy Opportunities
North Carolina’s Healthy Opportunities Pilot program is an unprecedented opportunity to test the integration of evidence-based, non-medical interventions into the state’s Medicaid program. The Pilots will provide non-medical services to qualifying Medicaid members across four domains: housing, food, transportation and interpersonal violence/toxic stress. Critically, frontline care managers working in Pilot regions will play an essential role in identifying members that may benefit from Pilot services, recommending appropriate services and coordinating their care.
Please visit our Healthy Opportunities webpage for more information, including a complete listing of current and past webinar offerings.
Webinar Series: Quality & Population Health
This series, formerly the Advanced Medical Home (AMH) Webinar Series, is designed to support providers, practice managers, quality improvement professionals, care managers, and clinically integrated networks (CINs).
Webinar Series: Dental Provider Educational Sessions
The NC Medicaid Dental Policy Team and the Office of Compliance & Program Integrity (OCPI) Team hosted two (2) Dental Provider Educational Sessions in Spring of 2022 for the following: Dentists/ Specialty Dentists, Office Managers, Front Desk/Insurance Coordinators, Dental Hygienists, and Dental Assistants.