NC AHEC Intranet Repository

The content sections within this depository include:

  • System Resources
  • Internal Communications
  • Brand Assets
  • AHEC Learning Academy (ALA) and Staff Trainings
  • eLearning Resources
  • CPD Resources

Each section includes an introduction that provides context and guidance on how to engage with the content provided.

If you have questions or feedback on any area of this repository, please submit your comment or inquiry using this form. This survey is monitored on a weekly basis and responses will be routed to the appropriate Program Office personnel. 

System Resources

These statewide NC AHEC System Resources can be accessed by NC AHEC staff for insight and clarity on certain system-wide processes, strategies, and resources. They may be especially useful to new employees.

If you have any questions about this area, please contact Lisi Martinez Lotz, Director of Planning and Innovation at

AHEC overview

Group Charters

The objective of these Group Charters is to share clear guidelines, outline roles, and have consistency across the groups led by the Program Office.

Internal Communications

Effective January 2024, NC AHEC staff must opt-in to receive internal communications from the Program Office. Please subscribe to our mailing list using this form.

If you already receive our AHEC Bulletin newsletter and AHEC Learning Academy announcements, you do not need to resubscribe. If you’re not sure, please attempt to subscribe to our mailing list, and your subscription will be confirmed.

Please ensure you receive our communications by whitelisting/adding to your safe senders list in your email client settings: AppleGmailOutlook

AHEC Bulletins

The AHEC Bulletin is a quarterly email digest delivered to NC AHEC staff members as part of an effort to improve communication surrounding statewide work across our system. This archive contains links to bulletins beginning in December 2020 to our most recent issue.

Please send a message to Caroline Orth at with feedback, questions, or to request updates on a particular topic or project in our next bulletin.

State of AHEC recordings

Brand Assets

This growing section organizes statewide NC AHEC brand assets—including logos, PowerPoint presentation templates, AHEC maps, and more—into accessible download links for use when designing material collateral or preparing presentations on behalf of the NC AHEC Program. 

If you have any questions about how to use an asset or need assistance, please contact Caroline Orth, Program Office Communications Manager, at

Logos and templates

AHEC Learning Academy (ALA) and Staff Trainings

This section features recordings and materials from past AHEC Learning Academy and staff training sessions created and delivered for NC AHEC staff.

For questions regarding our AHEC Learning Academy and staff training resources, please contact Nevin Fouts, Statewide eLearning Coordinator, at  

Other Staff Training Opportunities

CPD Resources

These Continuing Professional Development (CPD) resources house information that may be helpful for Regional CPD staff. The CPD Policy subsection contains resources related to the CPD policy workflow for reducing duplication of efforts among statewide programming. The CPD Office Hours subsection contains recordings of office hour sessions that were designed for any CPD staff across the Regional AHECs.  

Please send a message to Caroline Collier at with feedback, questions, or to request additional information.




Medicaid Managed Care Trainings

Medicaid Managed Care

NC AHEC Practice Support has partnered with the North Carolina Department of Health and Human Services and Division of Health Benefits to help healthcare providers thrive under Medicaid Managed Care.  Practice Support provides no-cost assistance with education and issue resolution, COVID19 vaccine assistance, quality improvement, clinical workflow redesign, Advanced Medical Home tier support, EHR optimization, telehealth integration, HIE training and integration, operational needs assessments, revenue cycle management, Tailored Care Management education and issue resolution, and Community Health Worker integration.  Practice support assistance can be requested via  More information is also available on the NC Medicaid website for providers.

Webinar Series

The North Carolina Department of Health and Human Services Division of Health Benefits and North Carolina AHEC are offering an evening webinar series to help providers, practice managers, and quality managers succeed with Medicaid Managed Care.

Hosted by Dr. Janelle White, Chief Medical Officer of the NC Division of Health Benefits, the Medicaid Managed Care webinars occur quarterly and are dedicated to bringing you late breaking information and guidance on NC Medicaid’s transition to Managed Care. Topics will vary, but each session will include an open question and answer period. 

Medicaid Managed Care Webinar Series:
Fireside (Winter)/Back Porch (Spring) Chats on Hot Topics

Hosted by Dr. Janelle White, Chief Medical Officer, NC Division of Health Benefits. Moderated by Hugh Tilson, Director of the NC AHEC Program.

This webinar series is from 5:30-6:30 PM.
August 15, 2024 | Topic TBD
November 21, 2024 | Topic TBD
February 20, 2025 | Topic TBD
May 15, 2025 | Topic TBD

Virtual Office Hours for Providers

Medicaid Transformation Provider Services and North Carolina AHEC are offering a series of Virtual Office Hours for providers. These quarterly sessions offer an interactive format for providers to ask questions on a variety of Medicaid Managed Care topics.
These webinars run from 5:30-6:30 p.m.

September 5, 2024 | Topic TBD
December 5, 2024 | Topic TBD
March 6, 2025 | Topic TBD
June 5, 2025 | Topic TBD

Additional Webinars on Special Topics

This section is for additional webinars that are not part of any series, and include special topics.

Tailored Plans (TP) and Tailored Care Management (TCM) for Primary Care Providers (PCP) and Specialty Providers

June 27, 2024 @ 5:30-7 p.m.

TP and TCM play crucial roles in providing comprehensive healthcare services to members. With TP launch scheduled for July 1, 2024, this course aims to equip PCPs and specialty providers with the necessary knowledge and understanding of TP and TCM, enabling them to deliver and coordinate enhanced care to their patients.

Annual Virtual Statewide Quality Forum

The North Carolina Department of Health and Human Services Division of Health Benefits and North Carolina AHEC, in conjunction with the five Medicaid managed care health plans, have hosted three Annual Virtual Statewide Quality Forums.

Save the date!
4th Annual Virtual Statewide Quality Forum
October 2, 2024

Registration information coming soon!

View past forum recordings and slides by clicking the button below.

Webinar Series: Healthy Opportunities

North Carolina’s Healthy Opportunities Pilot program is an unprecedented opportunity to test the integration of evidence-based, non-medical interventions into the state’s Medicaid program. The Pilots will provide non-medical services to qualifying Medicaid members across four domains: housing, food, transportation and interpersonal violence/toxic stress. Critically, frontline care managers working in Pilot regions will play an essential role in identifying members that may benefit from Pilot services, recommending appropriate services and coordinating their care.

Please visit our Healthy Opportunities webpage for more information, including a complete listing of current and past webinar offerings.

Webinar Series: Quality & Population Health

This series, formerly the Advanced Medical Home (AMH) Webinar Series, is designed to support providers, practice managers, quality improvement professionals, care managers, and clinically integrated networks (CINs).

Training for the Community Health Worker Initiative

Last updated August 21, 2020 at 12:11 p.m.

In support of DHHS and the Office of Rural Health Community Health Worker Initiative, the NC AHEC Program is offering a series of self-paced online courses to help connect the health workforce to COVID-19 related community-based resources for patients and their families.

Time Commitment: 2 hours and 42 minutes

Learning Objectives. At the end of this course, participants will be able to:

  • Discuss the public health infrastructure in North Carolina.
  • Define implicit bias, cultural humility, cultural consciousness, microaggression, and the cycle of socialization.
  • Identify best practices for engaging with different subsets of the general population.
  • Demonstrate how key concepts of client centered counseling can be used by the community health worker.
  • Name 3 actions to take to enhance personal health and safety when in the field.
  • Summarize frequently asked questions about COVID-19, isolation, and quarantine.
  • Review the role of the community health worker as it intersects with the role of case investigators and contact tracers.

The course consists of five modules and a playbook of resources for community health workers and their patients. To register, go to You will be asked to create a MyAHEC account if you do not have one already.

Module 1: Introduction to Public Health in North Carolina 25 minutes

Module 2: Implicit Bias, Cultural Humility, and Cultural Consciousness 33 minutes

Module 3: Subsets of the General Population 37 minutes

Module 4: Communication and Client Centered Counseling 23 minutes

Module 5: Field Safety 14 minutes

Module 6: Community Health Workers Playbook approx. 30 minutes

Ashley’s test

Patient Education Tools

Last updated December 7, 2020 at 4:30 p.m.

COVID-19 “¡Recuerda las 3Ms!” Spanish Resource for Patients

This prevention message, which will run side-by-side with the “Know Your 3Ws!” English-language message, is designed to increase awareness of preventative measures for Spanish-speaking North Carolinians.

Communicating your Practices’ COVID-19 Safety Response to your Patients

NC AHEC offers a tip sheet to help you communicate with your patients during the COVID-19 pandemic.

NC DHHS ‘Prevent and Protect’ Toolkit

The NC Department of Health and Human Services is offering a ‘prevent and protect’ toolkit with resources in both English and Spanish to help you get the word out to patients about wearing face coverings as well as washing their hands and physically distancing from others.

Managing High Blood Pressure during COVID-19

NC AHEC offers a tip sheet discussing ways that patients can lower their blood pressure without going into the clinic.

COVID-19 and Mental Health

NC AHEC offers a tip sheet for patients looking for guidance on how to identify and cope with feelings of stress related to the pandemic.

  • English, Spanish
  • Approximately 6th grade reading level
  • Flesch-Kincaid Reading Ease: 66.3

Access further resources on Mental Health here.

How to Don/Doff PPE

NC AHEC offers a tip sheet to educate patients on the proper procedures for wearing, removing, and maintaining personal protective equipment (PPE).

  • English, Spanish
  • Approximately 5th grade reading level
  • Flesch-Kincaid Reading Ease: 77.2

Access further resources on PPE here.

Why is Using Telehealth Important During the COVID-19 Pandemic?

View this video from the NC Department of Health and Human Services (NC DHHS) for more information.

Telehealth FAQ for Patients

This FAQ provided by NC AHEC Practice Support addresses common questions from patients regarding telehealth visits.

Telehealth for Patients from the Department of Health and Human Services (HHS)