Advanced Medical Home

Advanced Medical Home Coaching Opportunities

Looking for the AMH Tier Support Tool? Download here.

A primary care practice is eligible for 1:1 coaching from the NC AHEC Practice Support team if they are (1) in network with at least one Medicaid PHP and (2) not activity engaged in AMH support from one or more CINs and one of the following:

  • Tier 2 *essential practice
  • Tier 3 *essential practice wanting to reassess appropriate Tier level and/or strengthen Tier 3 readiness and performance
  • Tier 2 or 3, health system affiliated, or owned practice located in medically under-resourced community

*Essential practices include independently owned primary care; FQHCs; RHCs; and local health departments with primary care.


Advanced Medical Home Webinar Series

Beginning in December 2020, a new Medicaid Managed Care webinar series on the Advanced Medical Home (AMH) program will provide Medicaid primary care practice staff and clinicians with more information on North Carolina’s AMH model and how to function at the highest AMH Tier possible when Medicaid Managed Care goes live in July 2021. 

The series is designed to support practice managers, quality improvement professionals, care coordinators, and others within your practice who are responsible for meeting the NC Medicaid AMH Tier 2 or 3 requirements. This series will occur the second Thursday of each month beginning in December 2020 and continue through May 2021.

North Carolina AHEC is also offering two additional webinar series on Medicaid Managed Care topics in partnership with the North Carolina Department of Health and Human Services. Learn more.


Advanced Medical Home Webinar Series

Every second Thursday of the month from 5:30 – 6:30 p.m.

Hosted by Hugh Tilson, Director of the NC AHEC Program

Thursday, May 13, 2021 | AMH Refresher

Webinar Recordings, Slides and Transcripts:

December 10, 2020 | Series Kickoff: Recording, Slides, Q&A and Transcript
January 14, 2021 | Tier Support Tool: Recording, Slides, Q&A and Transcript
February 11, 2021 | AMH Glide Path: Recording, Slides and Transcript
March 11, 2021 | Transition of Care at Managed Care Launch (Crossover): Recording, Slides and Transcript
April 8, 2021 | Transition of Care Part 2:  Ongoing Transition of Care Post Launch: Recording, Slides and Transcript

Medicaid Managed Care

Medicaid Managed Care Hot Topics Webinar Series

The North Carolina Department of Health and Human Services Division of Health Benefits and North Carolina AHEC are offering a bimonthly evening webinar series to help prepare providers, practice managers, and quality managers for Medicaid Managed Care going live on July 1, 2021.

Hosted by Shannon Dowler, MD, Chief Medical Officer of the NC Division of Health Benefits, the Medicaid Managed Care webinars on the 1st and 3rd Thursday of the month are dedicated to bringing you late breaking information and guidance on NC Medicaid’s transition to Managed Care.

Topics will vary, but each session will include an open question and answer period. Upcoming topics will include: pharmacy and durable medical equipment, behavioral health, transitions of care, specialized therapies, quality measures, network adequacy, provider directory, billing, incentive payments, clinical coverage policy updates, and more. 

North Carolina AHEC and NC DHHS are also partnering to offer a webinar series on the Advanced Medical Home program on the second Thursday of each month. Learn more.


NC Medicaid Managed Care Hot Topics Webinar Series – 1st Thursday

Every first Thursday of the month from 5:30 to 6:30 p.m.

Hosted by Shannon Dowler, MD, Chief Medical Officer, NC Division of Health Benefits.

Moderated by Hugh Tilson, Director, NC AHEC Program.


Thursday, May 6, 2021 | Behavioral Health
Thursday, June 3, 2021 | Transitions of Care

Webinar Recordings, Slides and Transcripts:

October 1, 2020 | Better with Time: Recording, Slides and Transcript
November 5, 2020 | Advanced Medical Home: Recording, Slides and Transcript
December 3, 2020 | Beneficiary Attribution: Recording, Slides and Transcript
January 7, 2021 | Behavioral Health (standard plans): Recording, Slides, and Transcript
February 4, 2021 | Quality, Tracking quality performance, outcomes and expectations: Recording, Slides, Transcript and Q&A
March, 4, 2021 | Medicaid Hot Topics: Recording, Slides, Transcript and Q&A
April 1, 2021 | Hot Topics in Medicaid Transformation: Recording, Slides and Transcript
May 6, 2021 | Behavioral Health: Recording and Slides (Transcript coming soon)

 


NC Medicaid Managed Care Hot Topics Webinar Series – 3rd Thursday

Every third Thursday of the month from 5:30 to 6:30 p.m.

Hosted by Shannon Dowler, MD, Chief Medical Officer, NC Division of Health Benefits.

Moderated by Hugh Tilson, Director of the NC AHEC Program.

Thursday, May 20, 2021 | Specialized Therapies, Optical and Hearing Services
Thursday, June 17, 2021 | Hot Topics in Medicaid Transformation

Webinar Recordings, Slides and Transcripts:

October 15, 2020 | Immunizations and Keeping Kids Well, Trends and COVID-19: Recording, Slides and Transcript
November 19, 2020 | Women’s Health: Recording, Slides and Transcript
December 17, 2020 | Behavioral Health: Recording, Slides and Transcript
January 21, 2021 | COVID 19 Vaccine Administration: Recording, Slides, Transcript and Q&A
February 18, 2021 | Provider Directories & Panel Management: Recording, Slides, Transcript and Q&A
March 18, 2021 | Hot Topics in Medicaid Transformation: Recording, Slides, Transcript and Q&A
April 15, 2021 | Pharmacy & Durable Medical Equipment: Recording, Slides and Transcript


Virtual Office Hours for Providers

Medicaid Transformation Provider Services and North Carolina AHEC are conducting a series of Virtual Office Hours for providers beginning in March 2021. These sessions offer an interactive format for providers to have their questions answered. 

Providers are encouraged to submit questions in advance to Medicaid.virtualofficehours@dhhs.nc.gov for discussion. Virtual Office Hours will cover a range of Medicaid Managed Care topics.

Presentations led by NC Medicaid and moderated by Chris Weathington, Director of NC AHEC Practice Support.

May 27, 2021 from 4:00 to 5:00 p.m. | Topic TBD
June 24, 2021 from 4:00 to 5:00 p.m. | Topic TBD

Virtual Office Hour Recordings, Slides, and Transcripts:

March 2, 2021 | Provider Directory: Recording and Slides
March 25, 2021 | Carolina Access Health Equity Payments: Recording, Slides, Transcript and Q&A
April 22, 2021 | Provider Directory, Enrollment News, and Hot Topics: Recording, Slides and Q&A (Transcript coming soon)


Health Plan Virtual Meet & Greets

Health Plan Meet & Greet live sessions concluded on April 8. View our recording archive below.

The NC Medicaid Provider Services team is partnering with NC AHEC to host virtual Health Plan Meet and Greet sessions. NC Medicaid consultants and health plan representatives will be available to address your concerns and questions about the transition from Medicaid fee-for-service to Medicaid Managed Care.  

Virtual Meet and Greet sessions are structured as conversations between providers and Managed Care Health Plan staff with a Q&A for participants. Sessions will be delivered live with a recording made available on this page after each event. Session types include Primary Care & Specialty Providers, Long Term Services & Supports, and Behavioral Health Providers.

Health Plan Q&A Transcripts

Carolina Complete

Primary Care & Specialty Providers #1:  Tuesday, March 23rd  

Amerihealth Caritas: 7:45-8:45 a.m.
Recording

Carolina Complete: 9:30-10:30 a.m.
Recording

Healthy Blue: 11:15 a.m.-12:15 p.m.
Recording

United Healthcare: 1:15-2:15 p.m.
Recording

Wellcare:  2:45-3:45 p.m.
Recording

Long-Term Services & Supports #1:  Wednesday, March 24th  

Carolina Complete:  7:45-8:45 a.m.
Recording

Healthy Blue: 9:30-10:30 a.m.
Recording

United Healthcare:  11:15 am.-12:15 p.m.
Recording

Wellcare: 1:15-2:15 p.m.
Recording

Amerihealth Caritas: 2:45-3:45 p.m.
Recording

Behavioral Health Providers #1:  Thursday, March 25th  

Healthy Blue: 7:45-8:45 a.m.
Recording

United Healthcare:  9:30-10:30 a.m.
Recording

Wellcare: 11:15-12:15 p.m.
Recording

Amerihealth Caritas: 1:15-2:15 p.m.
Recording

Carolina Complete: 2:45-3:45 p.m.
Recording

Primary Care & Specialty Providers #2:  Tuesday, April 6th  

United Healthcare: 7:45-8:45 a.m
Recording

Wellcare: 9:30-10:30 a.m.
Recording

Amerihealth Caritas: 11:15 a.m.-12:15 p.m.
Recording

Carolina Complete: 1:15-2:15 p.m.
Recording

Healthy Blue: 2:45-3:45 p.m.
Recording

Long-Term Services & Supports #2:  Wednesday, April 7th  

Wellcare: 7:45-8:45 a.m.
Recording

Amerihealth Caritas:  9:30-10:30 a.m.
Recording

Carolina Complete: 11:15-12:15 p.m.
Recording

Healthy Blue: 1:15-2:15 p.m.
Recording

United Healthcare: 2:45-3:45 p.m.
Recording

Behavioral Health Providers #2:  Thursday, April 8th  

Amerihealth Caritas:  7:45-8:45 a.m.
Recording

Carolina Complete:  9:30-10:30 a.m.
Recording

Healthy Blue:  11:15 a.m.-12:15 p.m.
Recording

United Healthcare:  1:15-2:15 p.m.
Recording

Wellcare:  2:45-3:45 p.m.
Recording

December 11, 2019

Carol Stanley

As the Medicaid Transformation Manager for the NC AHEC Practice Support team, Carol Stanley leads AHEC educational initiatives for NC Medicaid Managed Care. Carol brings [...]

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