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Community Health Worker Program

Bridging Community and Systems for Better Health and Well-Being

Community Health Worker Integration into Primary Care Advanced Medical Homes

Community Health Worker (CHW) services and programs are crucial in helping Advanced Medical Homes improve chronic disease self-management and health outcomes, enhance the patient experience, reduce emergency room utilization and hospital readmissions, as well as impact health equity and overall healthcare costs.

View the videos below to hear directly from Community Health Workers and healthcare providers working in NC about the important role that CHWs play in improving individual and community health.  



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The NC AHEC Community Health Worker (CHW) Program supports the development of a qualified and sustainable CHW workforce well equipped to advance health equity. While NC AHEC serves as an anchor partner in the NC CHW Initiative, the NC DHHS Office of Rural Health serves as the lead agency. For more information about our work, contact Cathryn Chandler at cathryn.chandler@mahec.net.

NC AHEC Practice Support is available in partnership with NC DHHS Division of Health Benefits. Practice Support coaches are able to support primary care practices interested in adding CHWs to their teams or optimizing existing CHW programs. This service is available at no charge to your practice. Contact us via email at practicesupport@ncahec.net to seek assistance.

CHW Workforce Training & Support

CHW INTEGRATION & OPTIMIZATION TOOL

This tool is an evidence-informed comprehensive resource that includes a gap analysis, implementation resources, and a project management plan for integrating new or optimizing existing CHW programs in Advanced Medical Home settings. NC AHEC Practice Support coaches are able to assist you with the use of this tool as part of your CHW optimization efforts. For more information, please contact practicesupport@ncahec.net.

Download the CHW Integration & Optimization Tool

The tool was developed with support from the NC DHHS Division of Health Benefits, NC AHEC, and the Rita and Alex Hillman Foundation.

NC CORE COMPETENCY TRAINING

This training is offered through the NC Community College System and is required for CHW Certification in North Carolina. Learn more by visiting NCCHWA Training.

CHW SPECIALTY TRAINING

NC AHEC, as an anchor partner in the NC CHW Initiative, is committed to ensuring that Community Health Workers have access to ongoing training and professional development resources.  As a vital workforce for advancing health equity, it is important that CHWs are able to deepen their knowledge and sharpen their skills for providing all North Carolinians with the opportunity for health and wellness.  Through funding provided by the NC DHHS Department of Health Benefits (Medicaid), NC AHEC has worked with other key stakeholders, including CHWs and CHW supervisors, to develop standards for CHW Specialty training, identify key training topics, and develop a series of online modules specifically geared towards preparing CHWs to partner with primary care practices as part of the new Medicaid Managed Care network.   

Each module provides continuing education credit recognized by the NC CHW Association for the purposes of maintaining certification.  Some modules stand alone in terms of the topic covered while others can be combined to deepen CHW knowledge and skills on a particular topic.  Each module has been co-developed with CHWs to ensure the focus of learning and style of education reflects CHW culture and real-life scenarios.  This module is divided into sections focusing on an overview of NC Medicaid and Medicaid Managed Care, the role of CHWs in Medicaid Managed Care, and the role of CHWs in client advocacy.   

CHW INTEGRATION INTO ADVANCED MEDICAL HOMES

NC AHEC has developed self-paced online specialty training programs to prepare CHWs and practices for CHW integration into primary care as part of Medicaid Managed Care. This service is also supplemented with Practice Support coaches with expertise in CHW optimization within your practice or Advanced Medical Home. Click on the button below to view and register for both English and Spanish CHW Specialty Training Programs, available at no cost and with educational credits.

CHW Specialty Training Programs

MONTHLY CHW PEER LEARNING COLLABORATIVES

This ECHO-based series brings CHWs from across the state together to support shared learning. The series is co-hosted by CHWs with topics selected through input from participants. Click on the button below to view recordings of past Learning Collaboratives.

View Recordings of Previous Learning Collaboratives

Resources for Effective CHW Integration

CHW INTEGRATION WEBINAR sERIES

This series of webinars seeks to build awareness and understanding in a wide audience across the state about Community Health Workers (CHW) and CHW program models that can inform and benefit CHW integration strategies and activities in NC. There is a lot of strong and impactful CHW integration work going on in NC and across the country.  As a state, we are in the early phases of spreading and scaling CHW integration. It is important that we learn from those who have been leading this work to ensure that NC’s CHW integration approaches are the most impactful, equitable, and authentic (grounded in CHW culture).  Click on the title below to access a recording of the webinar.

Community Health Workers – A Vital Member of the Healthcare Team – Part 1 (Passcode: 3o2L.4c4)

Community Health Workers –  A Vital Member of the Healthcare Team – Part 2:
ENGLISH VERSION
SPANISH VERSION

An Introduction to Community Health Workers (CHWs) in North Carolina (passcode: 62%x3rJX)

NC AHEC Intranet Repository

The content sections within this depository include:

  • System Resources
  • Internal Communications
  • Brand Assets
  • AHEC Learning Academy (ALA) and Staff Trainings
  • eLearning Resources
  • CPD Resources

Each section includes an introduction that provides context and guidance on how to engage with the content provided.

If you have questions or feedback on any area of this repository, please submit your comment or inquiry using this form. This survey is monitored on a weekly basis and responses will be routed to the appropriate Program Office personnel. 

System Resources

These statewide NC AHEC System Resources can be accessed by NC AHEC staff for insight and clarity on certain system-wide processes, strategies, and resources. They may be especially useful to new employees.

If you have any questions about this area, please contact Lisi Martinez Lotz, Director of Planning and Innovation at lisi_lotz@ncahec.net

AHEC overview

Group Charters

The objective of these Group Charters is to share clear guidelines, outline roles, and have consistency across the groups led by the Program Office.

Internal Communications

Effective January 2024, NC AHEC staff must opt-in to receive internal communications from the Program Office. Please subscribe to our mailing list using this form.

If you already receive our AHEC Bulletin newsletter and AHEC Learning Academy announcements, you do not need to resubscribe. If you’re not sure, please attempt to subscribe to our mailing list, and your subscription will be confirmed.

Please ensure you receive our communications by whitelisting/adding ncahec@ncahec.net to your safe senders list in your email client settings: Apple, Gmail, Outlook

AHEC Bulletins

The AHEC Bulletin is a quarterly email digest delivered to NC AHEC staff members as part of an effort to improve communication surrounding statewide work across our system. This archive contains links to bulletins beginning in December 2020 to our most recent issue.

Please send a message to Caroline Orth at caroline_orth@ncahec.net with feedback, questions, or to request updates on a particular topic or project in our next bulletin.

State of AHEC recordings

Brand Assets

This growing section organizes statewide NC AHEC brand assets—including logos, PowerPoint presentation templates, AHEC maps, and more—into accessible download links for use when designing material collateral or preparing presentations on behalf of the NC AHEC Program. 

If you have any questions about how to use an asset or need assistance, please contact Caroline Orth, Program Office Communications Manager, at caroline_orth@ncahec.net.

Logos and templates

Guide to Choosing Logo File Type

Statewide Logos

AHEC Map

About NC AHEC PowerPoint Template

AHEC Learning Academy (ALA) and Staff Trainings

This section features recordings and materials from past AHEC Learning Academy and staff training sessions created and delivered for NC AHEC staff.

For questions regarding our AHEC Learning Academy and staff training resources, please contact Nevin Fouts, Statewide eLearning Coordinator, at nevin_fouts@ncahec.net.  

Other Staff Training Opportunities

CPD Resources

These Continuing Professional Development (CPD) resources house information that may be helpful for Regional CPD staff. The CPD Policy subsection contains resources related to the CPD policy workflow for reducing duplication of efforts among statewide programming. The CPD Office Hours subsection contains recordings of office hour sessions that were designed for any CPD staff across the Regional AHECs.  

Please send a message to Caroline Collier at caroline_collier@ncahec.net with feedback, questions, or to request additional information.

CPD POLICY MATERIALS

CPD OFFICE HOUR RECORDINGS

 

Mountain AHEC

MOUNTAIN AHEC at a glance

Located in the mountains of Western North Carolina, MAHEC is a national leader in innovative team-based primary care, medical education, and rural health workforce development. MAHECā€™s main campus in Asheville, NC is home to primary care practices, graduate medical education programs, continuing professional development programs, a state-of-the-art medical simulation center, and UNC Health Sciences at MAHEC, an academic health center that promotes interprofessional education and practice through programs affiliated with the University of North Carolinaā€™s top-ranked schools of medicine, public health, pharmacy, and dentistry.

MISSION

MAHEC provides and supports educational activities and services in the western part of the state with a focus on primary care in rural communities and those with less access to resources to recruit, train, and retain the workforce needed to create a healthy North Carolina.

MAHEC county map
SERVICE AREA

MAHEC serves patients, healthcare professionals, learners, and community partners throughout a 16-county region in Western North Carolina. Counties served are Buncombe, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, and Yancey.

SUB-REGIONS

MAHEC employs more than 1,100 faculty and staff members at its patient care practices, academic health center, and rural and hospital-based residency and fellowship programs. View MAHEC locations.

CORE SERVICES & DISTINCTIVE PROGRAMS

MAHEC operates patient care offices and residency programs in dentistry, family medicine, general surgery, internal medicine, obstetrics and gynecology, pharmacy, psychiatry, and transitional year. MAHECā€™s fellowship programs include addiction medicine, maternal fetal medicine, psychiatry, rural medicine, sports medicine, and surgical critical care.

Other core services include:
Continuing Professional Development,
Health Careers Pipeline Programs,
AHEC Scholars,
Student Services,
Practice Consulting,
Library Services, and
Research.

UNC Health Sciences at MAHEC programs:

School of Medicine Asheville Campus
Master of Public Health Program (UNC Gillings School – UNC Asheville)
Adams Rural Oral Health and Wellness Scholars (School of Dentistry)

Distinctive MAHEC programs include the Center for Health Aging, Centering Pregnancy, Certified Community Behavioral Health Center, Project CARA, Minority Medical Mentoring Program, Post-Acute COVID-19 Care Clinic, Project ECHO virtual case-based learning, Project PROMISE (rural health careers programming), rural health workforce initiatives, a state-of-the-art medical simulation center, and statewide initiatives to expand access to substance use disorder treatment.

GOVERNANCE & LEADERSHIP

Mountain Area Health Education Center, Inc. (MAHEC) is a 501(c)(3) not-for-profit organization. MAHECā€™s board of directors, comprised of community leaders and representatives from across Western North Carolina, guides the strategic growth and direction of the organization.

William Hathaway, MD, MAHEC CEO
Amy Russell, MD, Chief Medical and Population Health Officer
Jeff Pigg, Chief Operations Officer
Annie McClintic, Chief Talent Officer
Francisco Castelblanco, RN, DNP, AHEC Director; Chair, Department of Continuing Professional Development
Zach Levin, CPA, Chief Financial Officer
Steve Buie, MD, Chair, MAHEC Department of Psychiatry
Beth Buys, MD, Chair, MAHEC Department of Obstetrics and Gynecology
Stephanie Call, MD, Chair, MAHEC Department of Internal Medicine
Stephanie Rosener, MD, Chair, MAHEC Department of Family Medicine
Bryan Hodge, DO, Chair, Department of Community and Public Health
Katherine Jowers, DDS, Chair, MAHEC Department of Oral Health and Dentistry
Ameena Batada, DrPH, MPH, Co-Director, UNC Asheville-UNC Gillings MPH Program
Sarah Thach, MPH, Co-Director, UNC Asheville-UNC Gillings MPH Program
Sandra Whitlock, MD, Director and Assistant Dean, UNC School of Medicine, Asheville Campus
Mollie Scott, PharmD, Regional Associate Dean, UNC Eshelman School of Pharmacy; Chair, Department of Pharmacotherapy at UNC Health Sciences at MAHEC

CONTACT INFORMATION

Address: 121 Hendersonville Road, Asheville, NC 28803
Phone: 828-257-4400
Email: webmaster@mahec.net
Website: mahec.net

FOLLOW MAHEC

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