NC AHEC Intranet Repository

The content sections within this depository include:

System Resources
Internal Communications
Brand Assets
AHEC Learning Academy (ALA) and Staff Trainings
eLearning Resources
CPD Resources

Each section includes an introduction that provides context and guidance on how to engage with the content provided.

If you have questions or feedback on any area of this repository, please submit your comment or inquiry using this form. This survey is monitored on a weekly basis and responses will be routed to the appropriate Program Office personnel.

System Resources

These statewide NC AHEC System Resources can be accessed by NC AHEC staff for insight and clarity on certain system-wide processes, strategies, and resources. They may be especially useful to new employees.

If you have any questions about this area, please contact Lisi Martinez Lotz, Director of Planning and Innovation at lisi_lotz@ncahec.net

AHEC overview

Group Charters

The objective of these Group Charters is to share clear guidelines, outline roles, and have consistency across the groups led by the Program Office.

Internal Communications

Effective January 2024, NC AHEC staff must opt-in to receive internal communications from the Program Office. Please subscribe to our mailing list using this form.

If you already receive our AHEC Bulletin newsletter and AHEC Learning Academy announcements, you do not need to resubscribe. If you’re not sure, please attempt to subscribe to our mailing list, and your subscription will be confirmed.

Please ensure you receive our communications by whitelisting/adding ncahec@ncahec.net to your safe senders list in your email client settings: Apple, Gmail, Outlook

AHEC Bulletins

The AHEC Bulletin is a quarterly email digest delivered to NC AHEC staff members as part of an effort to improve communication surrounding statewide work across our system. This archive contains links to bulletins beginning in December 2020 to our most recent issue.

Please send a message to Caroline Orth at caroline_orth@ncahec.net with feedback, questions, or to request updates on a particular topic or project in our next bulletin.

State of AHEC recordings

Brand Assets

This growing section organizes statewide NC AHEC brand assets—including logos, PowerPoint presentation templates, AHEC maps, and more—into accessible download links for use when designing material collateral or preparing presentations on behalf of the NC AHEC Program.

If you have any questions about how to use an asset or need assistance, please contact Caroline Orth, Program Office Communications Manager, at caroline_orth@ncahec.net.

Logos and templates

Guide to Choosing Logo File Type

Statewide Logos

AHEC Map

About NC AHEC PowerPoint Template

AHEC Learning Academy (ALA) and Staff Trainings

This section features recordings and materials from past AHEC Learning Academy and staff training sessions created and delivered for NC AHEC staff.

For questions regarding our AHEC Learning Academy and staff training resources, please contact Nevin Fouts, Statewide eLearning Coordinator, at nevin_fouts@ncahec.net.

Other Staff Training Opportunities

CPD Resources

These Continuing Professional Development (CPD) resources house information that may be helpful for Regional CPD staff. The CPD Policy subsection contains resources related to the CPD policy workflow for reducing duplication of efforts among statewide programming. The CPD Office Hours subsection contains recordings of office hour sessions that were designed for any CPD staff across the Regional AHECs.

Please send a message to Caroline Collier at caroline_collier@ncahec.net with feedback, questions, or to request additional information.

CPD POLICY MATERIALS

CPD OFFICE HOUR RECORDINGS

Vaccination Information

Last updated March 22, 2021 at 3:30 p.m.

The North Carolina Department of Health and Human Services is continuing to develop and update core resources on COVID-19 vaccine distribution and administration. Visit https://covid19.ncdhhs.gov/vaccines for more information and resources as they become available. The page is also available in Spanish at https://covid19.ncdhhs.gov/vacuna.

Community Care of North Carolina and NC AHEC also have a joint webpage with additional resources regarding the vaccine.

Vaccination Volunteer Module

The NC AHEC Program, led by Charlotte AHEC, is offering an online module titled Volunteer Training for COVID-19 Vaccination Sites free to the public in North Carolina. This training provides a general introduction to what volunteers might expect onsite and can be supplemented with additional onboarding by their vaccination team.

NC COVID-19 Vaccination Guide for Medical Practices

NC AHEC Practice Support offers a Vaccination Guide toolkit, providing information on what Medical Practices need to know now about the COVID-19 Vaccine.

How to Establish a Community-Based Vaccination Site for the COVID-19 Vaccine

This playbook offers a brief outline of the process by which a vaccine administration event can be established by a church or civic organization within the local community.

Medicaid Managed Care Trainings

Medicaid Managed Care

NC AHEC Practice Support has partnered with the North Carolina Department of Health and Human Services and Division of Health Benefits to help healthcare providers thrive under Medicaid Managed Care. Practice Support provides no-cost assistance with education and issue resolution, COVID19 vaccine assistance, quality improvement, clinical workflow redesign, Advanced Medical Home tier support, EHR optimization, telehealth integration, HIE training and integration, operational needs assessments, revenue cycle management, Tailored Care Management education and issue resolution, and Community Health Worker integration. Practice support assistance can be requested via practicesupport@ncahec.net. More information is also available on the NC Medicaid website for providers.

Click here to visit our Tailored Care Management (TCM) webpage

Click here to visit our Advanced Medical Home (AMH) webpage

Webinar Series

The North Carolina Department of Health and Human Services Division of Health Benefits and North Carolina AHEC are offering an evening webinar series to help providers, practice managers, and quality managers succeed with Medicaid Managed Care.

Hosted by Shannon Dowler, MD, Chief Medical Officer of the NC Division of Health Benefits, the Medicaid Managed Care webinars on the 3rd Thursday of the month are dedicated to bringing you late breaking information and guidance on NC Medicaid’s transition to Managed Care.

Topics will vary, but each session will include an open question and answer period. Upcoming topics will include: pharmacy and durable medical equipment, behavioral health, transitions of care, specialized therapies, quality measures, network adequacy, provider directory, billing, incentive payments, clinical coverage policy updates, and more.

Medicaid Managed Care Webinar Series:
Fireside (Winter)/Back Porch (Spring) Chats on Hot Topics

Hosted by Dr. Janelle White, Chief Medical Officer, NC Division of Health Benefits. Moderated by Hugh Tilson, Director of the NC AHEC Program.

Stay tuned for additional 2024 dates and topics.

Access an Archive of Past Webinars

Virtual Office Hours for Providers

Medicaid Transformation Provider Services and North Carolina AHEC are offering a series of Virtual Office Hours for providers. These sessions offer an interactive format for providers to ask questions on a variety of Medicaid Managed Care topics.

June 6, 2024 @ 5:30 p.m. | Provider Enrollment

Access an Archive of Past Webinars

Additional Webinars on Special Topics

This section is for additional webinars that are not part of any series, and include special topics.

TCOC Dashboard Launch for Providers | Offered at three different times: April 17 & 18 at 5 p.m., and April 30 at 11:30 a.m
.

Access an Archive of Past Webinars

Annual Virtual Statewide Quality Forum

The North Carolina Department of Health and Human Services Division of Health Benefits and North Carolina AHEC, in conjunction with the five Medicaid managed care health plans, have hosted three Annual Virtual Statewide Quality Forums.

Save the date!
4th Annual Virtual Statewide Quality Forum
October 2, 2024
Registration information coming soon!

View past forum recordings and slides by clicking the button below.

Access Recordings & Slides from Past Quality Forums

Webinar Series: Healthy Opportunities

North Carolina’s Healthy Opportunities Pilot program is an unprecedented opportunity to test the integration of evidence-based, non-medical interventions into the state’s Medicaid program. The Pilots will provide non-medical services to qualifying Medicaid members across four domains: housing, food, transportation and interpersonal violence/toxic stress. Critically, frontline care managers working in Pilot regions will play an essential role in identifying members that may benefit from Pilot services, recommending appropriate services and coordinating their care.

Please visit our Healthy Opportunities webpage for more information, including a complete listing of current and past webinar offerings.

Click here to visit the Healthy Opportunities webpage

Access an Archive of Past Webinars

Webinar Series: Quality & Population Health

This series, formerly the Advanced Medical Home (AMH) Webinar Series, is designed to support providers, practice managers, quality improvement professionals, care managers, and clinically integrated networks (CINs).

Access an Archive of Past Webinars

Contact Tracing and Case Investigation Skill Development for COVID-19

In collaboration with Community Care of North Carolina (CCNC), the North Carolina Area Health Education Centers (NC AHEC) Program has prepared a training curriculum that can be utilized for individuals with Local Health Departments (LHD), University and College programs, vendors providing Contact Tracing and Case Investigation for the state and volunteers and other individuals who are interested in knowing more about Contact Tracing and Case Investigation in North Carolina to help slow and end the COVID-19 pandemic.

All individuals completing these modules will get a thorough understanding of the process of Contact Tracing. To become proficient in this skill, those completing the course must receive additional mentoring and guidance in the settings where they may work. As an example the original trained workforce of the Carolina Contact Tracing Collaborative or CCTC which is a joint effort of CCNC and NC AHEC through the NC DHHS has a network of trained Regional Supervisors, Team Leads and educators. You will hear CCTC mentioned in several places so know this relates to the original workforce that started at 250 and is now over 1,000. All other entities managing a Contact Tracing workforce such as the LHDs should also have supervisory staff to guide the tracers. Other entities will need to plan this supervisory role into their managing structure.

Case Investigation and Contact Tracing Training

Live CI/CT trainings are offered on topics including but not limited to updated COVID-19 guidance, CCTO tool updates and enhancements, common HelpDesk issues, as well as special topics such as vaccines, equity, and resource referrals. These trainings are always recorded and a live Q&A is held at the end of the session. Below you will find the most recent training, as well as a link to access an archive of all the CI/CT training materials.

April 27, 2023 | Spanish Language and Communication Equity: Recording and Slides

April 25, 2023 | CCTO Updates: Recording and Slides

Click here to access a full archive of all CI/CT training material.

COVID-19 Contact Tracing Training ORIENTATION

MODULE 1 Orientation to Public Health in North Carolina

Time Commitment: 1 hour

This program is presented by the Gillings School of Public Health at UNC Chapel Hill. It provides an excellent overview of the work of public health in each community and our state. The role of disease surveillance has been with us for a very long time and it is our public health responsibility to serve communities to keep them safe from these communicable diseases like the Coronavirus.

MODULE 2 Making Contact: A Training for COVID-19 Contact Tracers

Time Commitment: 3.0 hours

In this course, trainees will have the opportunity to participate in a 3-hour training. The Making Contact: A Training for COVID-19 Contact Tracers course is offered jointly by the Association of State and Territorial Health Officials (ASTHO) and National -Coalition of Sexually Transmitted Disease Directors (NCSD). The ASTHO/NCSD training is strongly recommended to ensure that learners understand the background of the COVID-19 pandemic, including COVID-19 symptoms, transmission, and control measures; components of effective interviewing; cultural sensitivity and confidentiality in communicable disease

MODULE 3 Cultural Diversity and Implicit Bias

Time Commitment: 1.0 hour

Contact Tracing requires a high level of relationship building and respect for the diverse population that will be served. This course introduces learners to key areas to consider and appropriate conversations to respect diversity, equity and inclusion.

MODULE 4 Putting It All Together; Workflow

Time Commitment: 1 hour

The process of Case Investigation and Contact Tracing follows a particular pattern in NC. This module puts the pieces of workflow and interviewing together. Who should be doing what and when? It also includes information about Isolation and Quarantine.

To register, go to https://www.ncahec.net/courses-and-events/63430. You will be asked to create a MyAHEC account if you do not have one already.

Motivational Interviewing for COVID-19 Cases and Contacts

This 5-module course on Motivational Interviewing employs effective techniques to quickly build rapport with cases and contacts. Creating a relationship that is non-judgmental and builds on the client’s strengths will allow for a much more productive exchange of information. This technique is critical in working with known COVID-19 cases and contacts.

Time Commitment 2 hours

Motivational Interviewing Techniques
Motivational Interview (role play video in English)
Motivational Interview (additional video in English)
Motivational Interview (role play video in Spanish)
Motivational Interview (additional video in Spanish)

To register, go to https://www.ncahec.net/courses-and-events/64802 You will be asked to create a MyAHEC account if you do not have one already.

COVID-19 Contact Tracing ADVANCED TOPICS

MODULE 1 Skills for Effective Communication

Time Commitment 1 hour

Effective communication is the cornerstone of a successful contact tracing interaction. That includes building rapport, active listening and asking the right kinds of questions. In this module, which is from the Coursera John Hopkins Contact Tracing program, you will read and watch several examples that demonstrate how and how not to have productive conversations.

MODULE 2 Ethics of Contact Tracing and Technological Tools

Time Commitment 1.5 hours

This course from the Coursera John Hopkins Contact Tracing program clearly defines privacy, confidentiality and autonomy as it relates to Contact Tracing. In addition, the course offers an excellent overview of the tools that are being used in Contact Tracing and as you learn about NC efforts you will note our State is implementing these tools.

MODULE 3 Subsets of the General Population

Time Commitment 1 hour

This is a “must do” lesson. Many subgroups make up the population in NC who can have vulnerabilities that increase their risk of contracting COVID-19. Best practices for engaging people in these population subsets are essential to establishing rapport and providing assistance.

To register, go to https://www.ncahec.net/courses-and-events/63703. You will be asked to create a MyAHEC account if you do not have one already.

COVID-19 Case Investigation

Time Commitment 4.5 hours

This 6-module training course is designed for those individuals who will fill the role of a Case Investigator. This role is usually given to those who have experience in the Contact Tracing process. The focus of this course is to introduce the process of Case Investigation and then to give recorded videos of the Interview process in both English and Spanish.

Case Investigation Training Modules

1.            Etiology and Pathology of COVID-19
2.            A Day in the Life of a CI
3.            Conducting an Interview
4.            Eliciting Contacts
5.            Common Issues
6.            NC-COVID Part II Form

To register, go to https://www.ncahec.net/courses-and-events/64277. You will be asked to create a MyAHEC account if you do not have one already.

COVID-19 Field Safety Presentation

Time Commitment 45 minutes

This presentation shows the proper process for donning and doffing PPE which is necessary for field visits. Basics of field safety are presented. This module does not provide the extensive training necessary to be skilled in Field Visits and Surveillance. Any staff participating in Field Visits must be with trained Field Visit staff from a Local Health Department.

To register, go to https://www.ncahec.net/courses-and-events/64803. You will be asked to create a MyAHEC account if you do not have one already.

COVID-19 Workforce Training Additional Resources

NC Division of Public Health Communicable Diseases Resource
A Focus on Interviewing: these are recorded video examples of interviewing that can provide helpful tips.
CDC Website
Public Health in NC: full 2.5 hour course
John Hopkins Contact Tracing Course presented by Coursera

To register, go to https://www.ncahec.net/courses-and-events/64804. You will be asked to create a MyAHEC account if you do not have one already

Basic Medicine and Critical Care Skills

Last updated May 6, 2020 at 2:28 p.m.

Lectures and Provider Tip Sheets

The following recorded lectures and tip sheets offered by NC AHEC and the UNC School of Medicine are designed to inform and support heath care professionals through increased patient volume due to the COVID-19 pandemic.