Practice Support Resources

NC AHEC Practice Support is offering patient education tools and financial and telehealth resources for providers during the COVID-19 pandemic. Visit ncahec.net/covid-19 or contact us for more information.

Toolkit for Independent Primary Care Practices

This latest compilation of useful resources includes:
• Tips and strategies on how to prepare for and handle a potential ‘Twindemic’ as we enter flu season in the midst of the COVID-19 pandemic.
• A useful flow chart on managing ongoing COVID symptoms – or long COVID.
• Breathing exercises developed at Johns Hopkins to help control COVID-related cough.

Access this useful toolkit here.

 

Reimbursement for COVID-19 Uninsured

NC AHEC Practice Support offers a list of steps to prepare for reimbursement for COVID Related Primary Care Services for uninsured NC Residents.

 

Asthma Care During COVID-19, Cold and Flu Season Resource Sheet

NC AHEC Practice Support offers a resource sheet that outlines what you can do to enhance your asthma care to patients during the COVID-19, Cold & Flu season.

Workforce Surge Planning Playbooks

Last updated September 20, 2022 at 12:40 p.m.

In March 2021, NC AHEC released the Pandemic Health Care Workforce Study at the direction of the North Carolina General Assembly. The study details the impact of the COVID-19 pandemic on the health care workforce and health care delivery across the state and recommends strategies for better addressing the current pandemic and to better prepare for future health crises. Click here to view the study.

Ensuring an adequate and appropriately trained workforce in hospitals, health systems, and practices is an essential component of preparation for and management of patients during the COVID-19 pandemic.

To support that work, the NC AHEC Program has prepared a new resource for COVID-19 Surge Planning. The COVID-19 Preparedness Checklists, Planning Considerations for Acute Care and Long-term Care Populations and Planning Considerations for Home-Based Care Populations, are high-level overviews of guidelines for organizations to consider as they prepare clinical spaces, workforce skills, and patient care supplies for an increase in patient volume in the wake of COVID-19. The CDC has released guidance on preparations for COVID-19 in outpatient and ambulatory care settings

To specifically support workforce planning to meet the surge demands for distinct patient care populations, the overview is accompanied with a series of other guidelines, or playbooks, that match strategies for maximizing skill utilization with appropriate resources for training, cross-training, and retraining workers.

At each Basecamp link, there is a download button at the bottom of the page that converts the document to a PDF for viewing. These are living documents and will be updated as additional resources become available.  Please send feedback and suggestions to NCAHECworkforcesurge@gmail.com.

Playbooks

COVID-19 Workforce Skills Surge Planning Playbook for Pharmacy Services

COVID-19 Workforce Skills Surge Planning for Patients Requiring Critical or ICU Care

COVID-19 Workforce Skills Surge Planning for Patients in Home-based Care

COVID-19 Workforce Skills Surge Planning for Patients in Long Term Care

COVID-19 Workforce Skills Surge Planning Playbook for Patients Requiring General Inpatient Medical Care

COVID-19 Workforce Skills Surge Planning for Patients Requiring Ambulatory Care

Preparedness Checklists

Planning Considerations for Acute Care and Long-term Care Populations

Planning Considerations for Home-Based Care Populations

Webinars

Updated May 3, 2023 at 3:16 p.m.

Reoccurring Webinar Series

Case Investigation and Contact Tracing Training

Live CI/CT trainings are offered on topics including but not limited to updated COVID-19 guidance, CCTO tool updates and enhancements, common HelpDesk issues, as well as special topics such as vaccines, equity, and resource referrals. These trainings are always recorded and a live Q&A is held at the end of the session. Below you will find the most recent training, as well as a link to access an archive of all the CI/CT training materials.

April 27, 2023 | Spanish Language & Communication Equity: Recording and Slides

April 25, 2023 | CCTO Updates: Recording and Slides

Click here to access a full archive of all CI/CT training material.


CCTO Views Training

Reporting Training for CCTO Administrators: Recording and Slides


NC DHHS COVID-19 Vaccine Webinars

Join the Zoom meeting room on your computer, or dial-in at (646) 558-8656 using webinar ID 131 899 801.

Join State Health Director Dr. Elizabeth Tilson and other leadership from the North Carolina Department of Health and Human Services (NC DHHS) for an update on new vaccines, status of distribution (including allocation, provider enrollment, and prioritization), communications resources, and the COVID-19 Vaccine Management System (CVMS). Speakers will respond to questions during a Q&A session.

January 18, 2022 | NC DHHS COVID-19 Response Updates: Recording, Slides and Transcript

Access an archive of materials for this webinar series here.


How to Approach Isolation and Quarantine Challenges within Confinement Facilities

Along with providing a review of CDC Guidelines on Isolation and Quarantine, local correctional professionals will provide real world approaches to daily challenges faced within detention centers in a question-and-answer format. We want to highlight creative solutions that have been implemented despite uncontrollable factors such as limited space and staff.

April 19, 2022: Slides


Becoming a COVID-19 Vaccine Provider: We Need YOU!      

The goal of this training is to inform primary care practices about the CDC COVID-19 Vaccination Program and show how to enroll in North Carolina’s COVID-19 Vaccine Management System (CVMS). CVMS is a secure, cloud-based vaccine management solution for COVID-19 that enables vaccine management and data sharing across providers, hospitals, agencies, and local, state, and federal governments on one common platform.      

Agenda

  • Welcome and What to Expect Today
  • Current Status of Vaccinations in NC
  • CVMS Overview 
  • Provider Enrollment and Onboarding Overview
  • What to Expect Next

May 18th, 2021: Recording and Slides


Archived Webinars


COVID-19 Update for Long Term Care Settings

NC DHHS brought back this webinar for a few sessions in December and January in order to discuss LTC Vaccination and Infection Prevention Best Practices.  NC DHHS has a weekly written briefing on COVID-19 activity related to long-term care settings. 

September 2, 2021: Recording and Slide Deck

Access a full archive of materials for this webinar series here.

NC DHHS and NC AHEC Guidance for Dental Professionals

The North Carolina Department of Health and Human Services (NC DHHS) and NC AHEC hosted webinars offering guidance to dental professionals.

January 6, 2020 | Webinar on COVID-19 Vaccine and Distribution Plan: Recording, Slide Deck and Transcript

Access a full archive of materials for this webinar series here.


NC Medicaid, CCNC, and NC AHEC Health Care Professionals Webinar Series

August 13, 2020: Recording, Slide Deck and Transcript

Featuring subject-matter experts from NC Medicaid, CCNC, and NC AHEC, this webinar series addressed Medicaid policies including new options for telephonic and telehealth delivery of care for Medicaid beneficiaries, provided a one-stop location gathering the latest information from NC DHHS, and delivered practice support coaching to help practices implement new clinical workflows in response to the changing demands of COVID-19.

CCNC and NC AHEC Resources

Community Care of North Carolina (CCNC) and NC AHEC are working together to support providers by providing general information on COVID-19 and specific guidelines including coding suggestions for healthcare providers serving Medicaid beneficiaries. Visit our partnership webpage for additional resources.


Friday Office Hours for Providers

December 18, 2020: Recording, Slides and Transcript

Access a full archive of materials for this webinar series here.

Add the series to your Microsoft Outlook calendar.

As part of the State’s continuing efforts to ensure providers have the information they need, Dr. Betsey Tilson, State Health Director and Chief Medical Officer, and Dr. Zack Moore, State Epidemiologist, provided brief updates on the State’s COVID-19 response and responded to questions.


AHEC Webinar Series for North Carolina’s Oral Health Workforce

To support oral health professionals in North Carolina as they return to work, these six webinars will provide information on re-opening and operating in the midst of COVID-19. The series is designed to allow just-in-time input from participants and oral health leaders from across the state. Participants may pick and choose any combination of events.

View all previously recorded webinars in the series.


NC DHHS and NC AHEC COVID-19 Testing Overview: Updates on Testing Modalities, Guidance and Resources

Access the recording, slide deck and transcript from June 15, 2020.

NC DHHS and NC AHEC hosted a one-time webinar to lend an overview of COVID-19 testing. Speakers included Sec. Mandy Cohen, Dr. Betsey Tilson, Dr. Shannon Dowler, Dr. Cardra Burns, Scott Shone and Jay Ludlam.


NC DHHS and NC AHEC Weekly Business Forum

Access the recording, slide deck, and transcript from May 20, 2020.

The NC Department of Health and Human Services’ Division of Public Health (DPH) and NC AHEC held weekly forums for the NC business community. The forums enabled members of the business community to obtain timely information on COVID-19 and to pose questions directly to public health subject matter experts.


NC AHEC and the Office of Rural Health (ORH) Telehealth Webinar Series

View a flyer for the April 20, 2020 webinar.

The Office of Rural Health (ORH) and NC AHEC co-sponsored a weekly webinar series to address the role of virtual visits in responding to COVID-19. The webinars enabled providers to pose questions directly to telehealth subject matter experts.

Access a full archive of materials for this webinar series here.

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